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British Bed Company Contract The Hotel Five Pocket Mattress

4.8/5
Natural wool and cotton layer over 2000 full-height pocket springs, foam encapsulated so support carries to the edges.
iconMedium Firm
iconNatural
icon2000 Pocket Springs
icon28cm depth
  • Hand Tufted
  • Natural Fillings : Cotton & Wool
  • 2000 Full Height Pocket Springs
  • Foam Encapsulated
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Seen it cheaper somewhere else? We'll match it — that's our Price Promise.

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£549
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The Verdict

What 60 sleepers really think

Rated 4.8/5 from 60 verified reviews
People appreciated the British Bed Company Contract The Hotel Five Pocket for its high quality, comfort, and robust construction. Many found the mattress supportive, leading to improved sleep and decreased back pain. Some mentioned its firmness, with a few suggesting it was firmer than anticipated, though still comfortable. Overall, the majority found it to be a valuable purchase that improved their sleep experience.

AI-generated from the text of customer reviews

Why This Mattress

Why buy the British Bed Company Contract The Hotel Five Pocket Mattress?

Every mattress is different. Scan for the ones that sound like you — if two or more fit, this is your mattress.

Best For
All Positions
Side one night, back the next?
A balanced feel that supports you whether you sleep on your side, back or front.
Helps with
Disturbance
Partner tosses and turns?
Springs that move independently absorb motion, so a restless partner is far less likely to wake you.
Helps with
Pressure Relief
Achy hips or shoulders?
Cushioning comfort layers spread your weight evenly, easing pressure around hips and shoulders.
Thermal Control
All Season
Hot in July, cold in January?
A balanced build that doesn't run hot in summer or cold in winter, so it works all year round.
How It Feels

How firm is it?

Medium Firm

Medium Firm is the level of support to the body, suitable for average to heavily weighted people. This is not a comfort rating.

About the Brand
4.91 brand rating

British Bed Company Contract specializes in high-quality mattresses for hotels and private rentals. Renowned for luxurious pocket sprung options and hypoallergenic fillings, their mattresses guarantee comfort and safety for every guest, making them a trusted choice in the industry.

View all British Bed Company Contract
Real Sleepers

What our customers say

4.8
Product Rated 4.8 Stars
60 reviews
Average Customer Ratings
Comfort4.6
Durability4.8
Quality4.8
Value for money4.6
Rating Snapshot
5 stars
48
4 stars
10
3 stars
1
2 stars
1
1 stars
0
Excellent48
Great10
Average1
Poor1
Kirsten Emmerson
Customer Rated This 5 Stars 5/5
22 May 2025
We are so happy with this mattress. A few years ago, we slept on the same mattress at a house when we were on holiday in the Lake District. We slept so well that week that we took a photo of the label on the mattress to make sure we remembered it for when we needed to buy a new mattress. Now several years later we have bought that same mattress. The service was also fantastic. The mattress arrived the day after we ordered it.
Value5
Comfort5
Durability5
Quality5
Katrina Hughes
Customer Rated This 5 Stars 5/5
05 Aug 2025
I had to change my old mattress as although it was supposed to be medium-firm it was too soft and was giving us both back pain. This mattress is very comfortable, there is no roll together and we don’t disturb each other getting up in the night. It’s not too hot either which I had with my old memory-foam topped mattress. Would definitely recommend to give support and relieve back pain.
Quality5
Durability5
Comfort5
Value5
Elizabeth Barnes-downing
Customer Rated This 5 Stars 5/5
12 Oct 2022
As a live-in landlord of a high quality HMO, taking in short term guests and long term lodgers, I have received very positive feedback from guests using this mattress. I am considering specifying this particular mattress on my replacement schedule. I have been a customer of Mattressman for some years now and have always received excellent service from this supplier.
Comfort5
Durability5
Quality5
Value5
Carol Lomas
Customer Rated This 5 Stars 5/5
17 Jul 2025
It seems good quality. It has taken a bit of getting used too as it's a bit firmer than I expected it to be. Having said that it's supportive and I'm not constantly being awoken by pain in my knee each time I move as I was doing with my previous mattress. Overall I'm pleased with it.
Value5
Quality5
Durability5
Comfort4
Jenna Birley
Customer Rated This 5 Stars 5/5
05 Aug 2025
I am so pleased with this mattress, I think the quality is excellent and it was so reasonably priced. I was worried about picking something suitable because I have back problems, but this mattress is perfect, firm but not too hard (I got medium firm). Would definitely recommend.
Quality5
Durability5
Comfort5
Value5
Louise Trotter
Customer Rated This 5 Stars 5/5
23 Feb 2023
Slightly firmer than anticipated but added a cheap mattress topper and it’s now perfect. My old mattress was not very supportive so no fault of mattress it just took some getting used to but I now sleep soundly!
Comfort4
Quality4
Value4
Viewing 1 to 6 of 60
Our Promise

The The Hotel Five Pocket Mattress has

A 60-night sleep trial Sleep on it at home — love it, or exchange it between nights 30 and 60.
A 1 year guarantee See exactly what's covered, and for how long.
Price Match Promise Seen it cheaper somewhere else? We'll match it.
Good To Know

Frequently asked questions

What materials are used in the construction of The Hotel Five Pocket mattress?
The Hotel Five Pocket mattress is made with natural fillings, specifically cotton and wool, which help regulate body temperature and provide comfort.
What impact does the hand tufting have on the mattress?
Hand tufting consists of buttons set evenly across the sleep surface, which helps secure the fillings while also adding tension to the springs, resulting in improved support.
What is the benefit of the 2000 full height pocket springs?
The 2000 full height pocket springs are individually encapsulated in fabric, allowing them to move independently, which provides body moulding support and prevents motion transfer during the night.
Is The Hotel Five Pocket mattress suitable for warm sleepers?
Yes, the cotton fillings are excellent for regulating body temperature and wick away moisture, offering a comfortable cool feel for those who tend to sleep warm.
Can you explain the importance of the foam encapsulation in this mattress?
The foam encapsulation provides added support around the edges of the mattress, enhancing durability and ensuring a consistent sleeping surface across the entire area.
How often should I turn or rotate The Hotel Five Pocket mattress?
Since this mattress is two-sided, it's recommended to turn and rotate it frequently to maintain its shape and comfort.
What are the handles on the mattress for?
The handles attached to the border of the mattress are designed to aid in the rotation and turning, making it easier to maintain.
Does the mattress have any fire safety ratings?
Yes, The Hotel Five Pocket mattress is rated under Source 5 for domestic flammability, adhering to fire regulations in commercial properties.
How does wool contribute to the comfort of the mattress?
Wool is known for its natural insulating properties, providing warmth and comfort, making it an excellent choice for a mattress filling.
What does the term 'pocket sprung' mean in relation to this mattress?
'Pocket sprung' refers to the individual springs that are each encased in their own fabric pocket, allowing them to respond independently to your body's movements for a more restful sleep.
Still Deciding?

Other mattresses to consider

60-night sleep trial: exchanges only, not refunds. Activated by purchasing a mattress protector at the point of order. Request your exchange between nights 30 and 60 of the trial; a £50 exchange fee applies. Full terms.

Recommendation rate: the percentage of verified Trustpilot reviews for this product with a rating of 4 stars or more, rounded down.

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