Warranty Guide | Mattressman

Year 1

Free Replacement

Year 2

20% Charge*

10% Charge

8.33% Charge

Free Replacement

Year 3

40% Charge

20% Charge

16.66% Charge

Free Replacement

Year 4

60% Charge

30% Charge

25% Charge

Free Replacement

Year 5

80% Charge

40% Charge

33.33% Charge

Free Replacement

Year 6

50% Charge

41.66%

Year 7

60% Charge

50% Charge

Year 8

70% Charge

58.33% Charge

Year 9

80% Charge

66.66% Charge

Year 10

90% Charge

75% Charge

Year 11

83.33% Charge

Year 12

91.66% Charge

Where a manufacturer’s fault is discovered within a guarantee period, that product will be replaced free of charge. After the guarantee period, if the product also has a warranty then a refund will be offered against the cost of the product according to the scale above. For example a customer claiming on a product priced £299 with a 10 year warranty after 3 years would be required to pay 20% of the current Retail price, ie £59.80 towards a replacement providing the mattress is still retailing for £299.

* Does not include Silentnight Special Sleep mattresses which attracts a one off warranty charge of £50

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