Year 1
Free Replacement
Free Replacement
Free Replacement
Free Replacement
Free Replacement
Year 2
-
20% Charge*
10% Charge
8.33% Charge
Free Replacement
Year 3
-
40% Charge
20% Charge
16.66% Charge
Free Replacement
Year 4
-
60% Charge
30% Charge
25% Charge
Free Replacement
Year 5
-
80% Charge
40% Charge
33.33% Charge
Free Replacement
Year 6
-
-
50% Charge
41.66%
-
Year 7
-
-
60% Charge
50% Charge
-
Year 8
-
-
70% Charge
58.33% Charge
-
Year 9
-
-
80% Charge
66.66% Charge
-
Year 10
-
-
90% Charge
75% Charge
-
Year 11
-
-
-
83.33% Charge
-
Year 12
-
-
-
91.66% Charge
-
Where a manufacturer’s fault is discovered within a guarantee period, that product will be replaced free of charge. After the guarantee period, if the product also has a warranty then a refund will be offered against the cost of the product according to the scale above. For example a customer claiming on a product priced £299 with a 10 year warranty after 3 years would be required to pay 20% of the current Retail price, ie £59.80 towards a replacement providing the mattress is still retailing for £299.
* Does not include Silentnight Special Sleep mattresses