Service was very good delivery as promised… - 06 Feb
Service was very good delivery as promised given a time which was kept. Price excellent. the only problem was that the mattress smelt foisty . Bed had to be stripped every day and air fresheners use took a week for it to go away.
Rubbish. Rubbish. Rubbish. - 06 Feb
Waites ages for my mattress. Even though it was not in stock they still took the money for it.. Eventually promised a delivery date, waited in 10 hours and no mattress was delivered. I will never get the 10 hours back. Will now have to ask for a refund, wish me luck.
Great service+ great product?? - 10 Feb
The whole experience of buying from Mattressman is very positive.
Great customer service, followed by good communication with the delivery men, who called 1 hr before the delivery, as I requested. The delievery guys were on time, polite and didn’t only bring the mattress into the bedroom, but put it on the bed frame. They even ask if I wanted them to remove their shoes!
Mattress is very comfortable! I am very happy with my choice:)
Thank you Mattressmen.
Excellent service received from Chris - 10 Feb
Excellent service received from Chris and the team at the openshaw store. They went above and beyond helping me strap a bed frame to my van roof. The bed and mattress are good quality and value for money. I would highly recommend this company, and in particularly this store. Please thank the team from me.
Mr N Anderson
Bespoke mattress ordered for my odd … - 07 Feb
Bespoke mattress ordered for my odd sized spare room bed. Delivered within expected time and appears fine, though since its for a spare room I haven't spent a night on it. Customer services really helpful in organising last minute removal of old mattress when I forgot to order that service. Very nice and helpful delivery staff. I would use this company again.
Very helpful from sales right through … - 07 Feb
Very helpful from sales right through to delivery. The selection of furniture available far exceeded other outlets and the prices are so competitive I doubt if any other store could compete. Many thanks to all at the store for your help in making this a more pleasant experience than I expected, and the delivery staff for being on time, and lifting these heavy pieces right to where they were meant to go.
I will make this store my first port of call when looking for any furniture in the future.
Staff in the shop were courteous and … - 09 Feb
Staff in the shop were courteous and very helpful when I came in to select a mattress, giving useful advice. The delivery process was easy and, when it was delivered, the delivery staff were quick and efficient. Super service and would use them again.
The delivery of my king size bed was … - 13 Feb
The delivery of my king size bed was absolutely fine but it’s the ordering I am disgusted with. I paid an extra £10 to have it delivered between 10 and 2 and instead they arrived at 5.20
I emailed the company requesting for a £10 refund but still no reply so far.
Didn't turn up. - 07 Feb
Paid £20 for a Saturday delivery, waited in the house all day but heard nothing from the supplier or courier.
Called them at 5pm and asked where my delivery was, turned out they had 'lost' part of the order and decided not to tell anyone?
So a Saturday wasted when they knew it wasn't going to arrive yet didn't call to let me know? Rubbish.
Good experience - 05 Feb
The sales lady was very knowledgeable and guided us through the purchase, ensuring we got value for money. The bed was delivered at a time to suit us by two really helpful delivery drivers. I would definitely use this company again.
Mr Andrew Bell
I visited the Store on two occasions - 13 Feb
I visited the Store on two occasions. On the first I felt unvalued and unwanted. I was pointed in the direction of my enquiry but totally left to my own devices with no Salesperson following up or making themselves available for questions.
I persevered. The Second could not have been any different. The Salesman was helpful, knowledgeable and attentive.
This resulted in the purchase of an Ottoman bed with which I am very happy.
Very pleasant and painless experience - 06 Feb
I chose a mattress at 4pm and it was delivered to my home at 8.30 am the next morning. The old one was taken away. The whole thing was painless and I would use Mattressman again any time but hopefully not for a few years yet!
Where is my refund money? - 09 Feb
I have been waiting several days for a refund after we changed our order to a cheaper mattress. Delivery was excellent as was the shop service. I rang customer service to find out where my refund had got to. I was told I would receive a phone call in 15 minutes to process the refund. Three hours later I rang again, this time I was told there had been a mistake and I would be phoned at 4 o’clock. Still no phone call. I rang yet again to be told I would be phoned immediately to settle the refund. I am still waiting. Getting pretty cheesed off now being lied to. Why won’t they refund my money?
Pretty disgusted and disappointed and… - 16 Feb
Pretty disgusted and disappointed and my bed has not even arrived yet.
I had an email confirming a conversation that the bed would be delivered on Friday 16th.
I have taken a day off work and so lost a days pay.
To be told at 7.24 this morning that the bed will arrive tomorrow.
This is totally unacceptable as I now have to cancel my weekend plans.
Very poor communication and customer service.
The customer service which I received… - 16 Feb
The customer service which I received from Archie and the customer service was fantastic. I will definitely be telling my friends to use this company as all I can say you are a very professional company. I'm especially pleased with the bed which I purchased from yourselves. Even down to your delivery drivers which where first class
This mattress and delivery was fast - 12 Feb
This mattress and delivery was fast, had amazing packaging, medium firm. Overall excellent service can't comment on the lengevity as i only recently bought it but im impressed with rhis service in total.
Super Service - 16 Feb
From the salesman who helped me choose my new mattress and divan base without any pressure to buy, to the delivery men who delivered on time and put the base together, I cannot fault the service. Every question I asked was fully explained.
I would recommend Mattressman to anyone looking to replace their bed.
Consistant service levels from a 1st Class Company - 14 Feb
This is probably the 6th or 7th mattress that I have ordered from Mattressman over quite a few years now, on every occasion from the initial order either via the Internet or by phone it's just been so easy
The customer service staff are excellent as with the delivery team, I can only heap praise on all at Mattressman, yes you can trawl the internet and physically shop for cheaper mattresses but I just can't see the point when I get service like this
Very helpful staff in the northampton … - 11 Feb
Very helpful staff in the northampton store.
Delivery driver phoned prior to delivery as requested. Bed was slightly more expensive than competitors but for me I was happy to pay the difference because it was manufactured in the UK.
Happy to recommend - 14 Feb
Easy checkout process with options for delivery day. I received a notification on the nominated day giving me a delivery window.
Friendly couriers who delivered all of the boxes to the relevant room.
The bed itself is excellent quality and just as described on the website.
Great mattress ( sealy backcare firm )… - 14 Feb
Great mattress ( sealy backcare firm ) at a great price, free delivery. Text to advise time of delivery. Phone call to say 15mins away. Polite friendly delivery men. Will definitely be using them again.
Great service - 04 Feb
Great service start to finish.
Sales man was very helpful in showing us the different firmness ratings and we found our perfect mattress.
Great comunication from the delivery guys and put mattress where we required it.
New bed - 11 Feb
The service in the shop we can't fault the salesman was very knowledgeable about the product.
The delivery on the other hand was less than satisfactory, they were supposed to deliver to the room and assemble but left bed and mattress in hallway. Luckily there were two able bodied persons to move and assemble the bed.
Good mattress and great service - 04 Feb
We ordered a mattress, having looked at many other web sites, and are really pleased with it. It was easy to order and we were well informed about the delivery throughout the day.
The delivery man was very helpful and efficient and I would definitely order from mattress man again.
Great new mattress - 04 Feb
3rd mattress we have bought for our house now from Mattressman. Service is excellent (in both Leicester & Nottingham stores) with no hard sell, only great advice when we ask. Good selection of mattresses on offer to suit all budgets. Quick delivery from stock & delivery personnel courteous using shoe protectors, so as not to dirty our carpets. Have already recommended to family & friends who have purchased too.
Mr Chris Haslam
Great shop!! - 12 Feb
We met Mo in the shop, he gave us some advice as we had no idea what mattress to buy, he then left us to it (which is what we wanted) we made a decision but had a wander elsewhere, then came back to order. Very polite, very helpful and very good prices and products
Helpful and friendly staff in store - 06 Feb
Helpful and friendly staff in store. 5 years warranty included, which is 4 years more than anywhere else offered. Delivery within a few days and was notified the day before of a 2 hour delivery window and was contacted to let me know when they were 15 minutes away. Old mattress and wrappings taken away for £20. All in all excellent service.
This is the second time I have used … - 05 Feb
This is the second time I have used Mattressman. The beds are a really good quality at really good prices. The customer services are really helpful and the delivery team both times have been exeptional.
Excellent service all round - 07 Feb
Swift and easy process from point of order, to delivery. I'm a returning customer, as the service has been excellent. You can choose the day and then get a narrow timeslot of 2 hours (unlike other companies), plus a courtesy call 15 minutes before arrival. Great service!
Mattress not in situ yet, but I'm sure it will be as good as the last one we bought.
Good service - 14 Feb
The showroom was basic but the salesmen were not pushy they offered help but didn’t hang over you which we liked. Would return as they had mattresses to suit all budgets and all the staff were friendly and welcoming
Excellent service - 15 Feb
Excellent service, second time I have ordered from them and both times everything was perfect. Good quality product and exceptional staff. When I spoke to Vicky customer service I could hear her smile.
Great customer service - 04 Feb
Great customer service, the advisor knew the products and as I was undecided which mattress the advisor explained the feautures and benefits andf pulled out the mattresses for me to try, which helped me make up my mind.
Amazing Company! - 11 Feb
I chose this company based on its good rating over the usual high street chains. The ordering process was superb. The bed I chose beautiful and a great price!
I wasn’t in when it arrived and my daughter took delivery. She commented how nice and helpful the delivery drivers were. The bed itself is fantastic quality! I only wish they sold everything. It would make life so much easier. 100% recommend to anyone.
Have been so impressed with the service … - 07 Feb
Have been so impressed with the service in the shop right through to the delivery.
Shop staff were helpful, informative and discreet.
Delivery was quick and on both occasions on time.
All round satisfaction.
We popped in to o - 17 Feb
We popped in to our local branch to “have a look”. I asked a helpful assistant for advice, and within 10 minutes, our purchase was complete.
Three days later (one beingSunday) the delivery man rang, as promised, to say what time they would arrive on the next day. Exactly on time, our mattresses arrived (with a warning call 5 minutes before). The pleasant and helpful men carried them up stairs, unwrapped them, positioned them and carried the old ones out to their van, with the old wrappers.
We are impressed and highly recommend Mattress Man.
mis delivered and then soggy mattress.. - 05 Feb
Seems my experience differed from others and is more to do with their carrier, but they have not made good the situation...
I ordered a Saturday delivery. They confirmed a pm slot and then arrived at 7am, which we missed. I called and redelivery was arranged.
The mattress arrived marked and damp. The driver refused to take it back.
Then we could not get it exchanged on a weekend so i took an hour out to drive it to their store and exchange it.
I got my weekend delivery surcharge refunded, but no real apology or gesture . I won’t go back
Delivery the next day was more than … - 12 Feb
Delivery the next day was more than expected, the attention we received was extremely good from the staff in showing us mattresses and as I am rather disabled the help was excellent I would go to this store again
Mrs Louise Bentley
They text you with a 2 hour delivery window so no need to wait in all day - 09 Feb
Easy to order, lead time as advertised, helpful customer services staff (when arranging delivery), friendly delivery staff. Best of all was the helpful text the evening before the delivery day specifying a 2 hour delivery window so I didn't have to wait in for hours on end.
Superb service - 10 Feb
Service from Mattressman Sales & Delivery staff was impeccable. They helped me find an excellent product within budget which was delivered promptly and well within the appointed time slot. Best of all is that the bed is perfect for my needs and comfort is superb... thank you
Good customer service - 12 Feb
Really good experience, shown mattresses of all types and prices.
Young man didn't presurise us and gave us time to look and try mattresses. Unlike hard sell in other companies!
Decided what type we wanted, again no pressure,with gimmicks and hard sell, hence a happy customer,we bought a mattress.
Excellent efficient service with … - 14 Feb
Excellent efficient service with helpful polite delivery people.
It's good to know that this is a two person delivery which means
this company deliver heavy items to the room of your choice.
Many delivery companiies will only leave items at the front door.
Excellent service & value - 10 Feb
Having spent 6 months trailing round bedshops trying to decide whether to replace our mattress or buy a new bed we came across Mattress man. The assistant was knowledgable & friendly & by taking advantage of an offer available we were able to purchase 2 new single bed frames & good quality mattresses & a very good quality double mattress for our existing bed frame for less than we had originally considered paying for a new bed. Delivery service good & on the day we wanted it rather than what suited the store.
Great service. - 13 Feb
We needed a non standard sized mattress and were very pleased to find that not only did Mattressman have one in stock, it was delivered free the very next day. The clearance items were bargains as well, so we are very happy with our purchase.
Birlea Sophia cream single bed - 12 Feb
I purchased the Birlea Sophia cream single bed for my daughter. Lovely sturdy bed, easy to assemble and amazing price! Exceeded my expectations. My daughter loves her new big girls bed ?? And I can’t fault the service I received, thank you x
I absolutely love my bed from Mattress Man! - 05 Feb
I absolutely love my bed from Mattress Man! The quality and design are amazing, it was so easy to assemble and looks so stylish. No regrets at all! Also delivery was quick and the two delivery men were very friendly,
Excellent product for the price - 05 Feb
Excellent product for the price. I modified slightly by mounting sides other way up and fitting thicker centre support ( £2.50 Wickes) to cut out need for central legs. Mattress now sits in top of sides rather than between - brilliant - thank you
Damaged order - 13 Feb
Ordered a cream single bed it arrived next day 6/2/18 which was a brilliant service the desired bedroom was being decorated and now that it’s finished last night we opened the boxes too assemble it only too find it is dented and chipped on the head board and bottom board, they look as though they have been rubbing together in the packaging, hoping this issue will be resolved soon as we are very dissatisfied
Lovely mattress, top service ?? - 09 Feb
We chose a mattress to suit our needs and our budget from the detailed descriptions on the website. Our mattress arrived promptly. Delivery was made well within a two hour delivery slot by two friendly polite guys who efficiently carried the mattress to our chosen room. The mattress was very well packaged and arrived in a perfect condition. The quality of our product was far better than expected. Very comfortable. Very pleased with service received ????
Mrs. Barbara Dunford
I was very happy with service I … - 09 Feb
I was very happy with service I received I think men sound it hard because of the stairlift but I didn’t make you aware of that shop at the moaning about it so I will just be aware when you’re dealing with disabled people
Excellent company - 12 Feb
Excellent company to deal with, from ordering online at 3pm on a Monday, a txt message that evening to say it would be delivered Tuesday am between 6-45 to 8-45 then a telephone call from the deliverymen 30 mins before they came, very pleasant gentlemen, it took them approx 5- 10mins to take my old mattress away and put the new one onto the bed, they took away all the wrapping.
Would recommend this company, and the new mattress is great, don't know why i left it so long to get a new one.
Used and resold as new! - 05 Feb
Some items of the wardrobe had clearly been used before, nail holes in the back board, slight chip in one of the side panels and wardrobe door, unfortunately only noticed after I’d assembled the draws and bed side unit. Too much hassle to arrange a return.
We are very pleased with our new King… - 16 Feb
We are very pleased with our new King Size Mattress - lovely and comfortable. The Salesperson was helpful in the Dereham shop and the delivery people were excellent too. Although I had measured our bed and it seemed that a King size mattress would fit on it, the mattress in fact only just fits and we probable should have got a smaller one! Also,, it is huge and I have no idea at all how we will do the required weekly turning of it!
Fantastic service - 07 Feb
Fantastic service went in bought a mattress at lunch time and was delivered the next morning. The two guys who delivered were polite courteous and took it upstairs and took the other one away. The communication regarding delivery times was excellent. Bed very comfy and would highly recommend Mattressman
We needed a new mattress for our son … - 12 Feb
We needed a new mattress for our son and was given lots of helpful advise in store. The mattress was then delivered free of charge the following day, excellent service.
The mattress itself is extremely comfortable and our son loves it, thanks
From entering the shop and meeting … - 11 Feb
From entering the shop and meeting Mohammed, It was a positive experience. I was encouraged to look at all the mattresses. It was helpful that the beds had the type of firmness on each one. The shop was clean and well lit. All my questions were answered with confidence.
The delivery men were helpful too.
Montana grey bunk beds - 17 Feb
Great product very sturdy and good quality. Had text day before with time of delivery then on the day they rang me 15 mins before arrival. Delivery guys were helpful and polite and took it all upstairs no hesitation and took their shoes off!
Thank you thrilled with our purchase and your service
Freestanding Headboard Delivery - 03 Feb
The delivery guys were very polite and placed the item exactly where required.
A phone call from them to let us know approximate delivery was very helpful.
I did however have to ring the office as was not informed by email or text that item was dispatched...I was told that a text was sent the night before...must have got lost in transmit.
Even so I would definitely recommend the company and will use again if needed
Rubbish communications - 06 Feb
Placed order online. Heard nothing from Mattressman for 2 weeks then contacted them. Then informed that item was in stock and arranged delivery.
How long would I have waited if I hadn't contacted them.
Good company but rubbish communications and customer service
I paid with a mates credit card then … - 05 Feb
I paid with a mates credit card then gave him the cash, within 5 minutes they had foned me to confirm it was all above board as delivery & card address was different, delivery was on time, I would recommend to anyone,
This was a really great experience - 10 Feb
This was a really great experience. The guys in the shop are friendly and knowledgeable (and not pushy) and the delivery was on time and with a two hour slot. The delivery men were lovely too. Overall I'd definitely recommend.
Fantastic experience - 12 Feb
Fantastic experience, from the moment I entered the store in Colchester until I received my delivery the next day. The store manager was helpful by advising me on which mattress would suit our needs and then him arranging a free delivery the very next day. The delivery men carried the mattress upstairs, took away all the wrapping and were friendly and helpful. I would not hesitate to buy from this great company again.
Great mattresses and service - 13 Feb
Went into one of their stores on the off chance and was pleasantly surprised by the range of quality mattresses on offer. The salesman that we dealt with was very friendly, knowledgeable, pleasant and professional. The delivery time of 24 hours is great and you even get a delivery window emailed to you plus a phone call from the delivery driver when he’s nearby, which is perfect. As for the mattress itself, it’s one of the most comfortable I’ve ever slept on. I will definitely go back next time I need a new mattress.
Excellent customer service - 17 Feb
Excellent customer service i was informed of my delivery time the day before ,they were well within that ,both delivery men were polite,helpful carrying to room of choice ,bed ,mattress were well packaged bed frame easy to assemble,fantastic for the price matress is comfortable,again for the price excellent buy with confidence,we'll done mattressman.
Good website - 16 Feb
Good website. Narrowed down search then popped along to shop to try out. Due to a fire alarm we came home and ordered the one we wanted. Easy to order. Very helpful phone staff when I asked to change delivery time. Good communication with texted 2 hr time slot and a phone call 10 mins out. Wish all Companies worked so well.
Would not recommend or buy from again - 04 Feb
Sales woman in shop was very abrupt with us and we felt she really didn't want to be there let alone serve us. Everything seemed a chore to her. Any questions we asked was met with rolling eyes and sighs. Made us feel like we weren't valued customers. Would not recommend or buy from again.
We were welcomed in store and given … - 13 Feb
We were welcomed in store and given information from salesman relevent to our needs. We were then left to browse and try, very helpful when we made our choice. Delivery made on time slot given by 2 very pleasant young men. put bed together for us placed where we wanted and took the packaging away with them. Can't fault the service - we have used them a few times now
bed and matress was fine but service not good - 10 Feb
bed and matress was fine , the removal of my old bed was an issue . in store was told no need to do anything but when new items arrived was told that i should have dismantled old bed . so left the new bed with me and went on there way . it took me 10 minutes to dismantle and so i started to put new bed together . no instructions to follow so had to visit shop to see how to put it together , put together and then realized that i was missing parts to put together.
I found the help and advice given was… - 16 Feb
I found the help and advice given was very good, delivery was quick and arrived within the time frame I was told.both the delivery men were helpful and polite. I wouldn't hesitate to recommend Mattress man.
Great support and easy purchase of a …Pressure Point relief Mattress - 14 Feb
Great support and easy purchase of a really great mattress. Delivery was quick and very courteous delivery team. Would definitely recommend Mattressman against other leading competitors who I chose not to go with and I’m very glad.
I ordered 3 mattresses,they were on… - 15 Feb
I ordered 3 mattresses,they were on their way the next morning
driver rang to give me a 20 min heads up
Mattress arrived only to discover id ordered the wrong size
one telephone call was all it took and new mattress the next day
Wonderful company would without doubt use every time
Overall good service and product - 06 Feb
Mattress quality was good. Customer service over the phone was also very good. My only gripe was that the delivery men had a little moan about the old mattress not being bought down to ground level. We were not told this was a requirement when I requested the old mattress be collected. In any case I would not have been able to bring a kingsize mattress down to ground level on my own. I'm not sure why if the delivery men can bring up a mattress, why they can't bring down an old one? It just put an unnecessary dampener on an otherwise good service.
Really pleased with my purchase - 12 Feb
Really pleased with my purchase. Delivery was on time and they were very helpful. I would recommend this company to anyone. My family have been ordering from this company for a number of years and really satisfied with any purchase made.
Ordered a bed from Corby Store - 03 Feb
Ordered a bed from Corby Store, paid extra for fast delivery only to be told when I rang to find out where the bed was that they could not deliver for another week. No phone call from them to say there had be a problem, just blamed a colleague for the mix up. VERY POOR CUSTOMER SERVICE. We cancelled to order and purchased from another company who delivered the same day for half the delivery fee.
Second time to buy through mattressman - 12 Feb
Second time to buy through mattressman, quick and easy to buy online from.
We have a store nearby which we visit to test the beds then order online. Staff always helpful and friendly at the Westwood cross store.
All ok apart from the promised phone … - 12 Feb
All ok apart from the promised phone call at 1730 as promised by sales person did not happen had to phone out of hours number to get delivery confirmed.Then received text later that night and a email next morning.
FIRST PURCHASE, GOOD PRICE, GOOD SERVICE - 08 Feb
This our first purchase from Kerry's. The display cabinet was delivered 1 month earlier than expected, very good. The two-man team placed it exactly in the living room and were very cheerful and helpful.
In the case of elderly people like ourselves it would be more helpful if the company itself would allow a few minutes extra time for the delivery team to unpack heavy items of furniture which have to be lifted on to another.
Excellent service - 16 Feb
From the salesman to the delivery guys we have had an excellent service. In the store the salesman guided us, but left us to try beds on our own. Not pushy at all. I live in a cottage with a bend on the stairs and the delivery guys struggled a bit. They were very cheerful and polite. I would definitely recommend Mattressman
Great service - 08 Feb
Great service since I had ordered a king size divan one day and it came the next day. I was sent a text of the time slot my bed would be delivered then it arrived without any problems by two well mannered men who also put it together. The bed has been very comfortable and looks great. I would definitely share with others about my online experience of buying from 'Mattressman' as a satisfied customer.
Very informative website - 06 Feb
Very informative website, I appreciated the difference in the amount of information on the product that was available on the website as compared to other larger companies that sell mattresses. Was pleased with the price and the delivery was perfect in the sense that I knew exactly when they would arrive.
Excellent service today at Mattressman … - 03 Feb
Excellent service today at Mattressman Westwood cross, Thanet. Hina Olive assisted us perfectly. Giving us all the details we needed then leaving us to test out the mattresses only helping there after when we asked. Definitely recommend using mattressman.
Bed and mattress - 17 Feb
Very easy to buy.
Delivery was a little complicated as ended up having whole day off work for delivery to arrive just before 5pm.
One part of bed damaged, but offered an immediate partial refund.
Mattress is really comfy and perfect for our needs
Absolutely fantastic mattress and … - 04 Feb
Absolutely fantastic mattress and service. This is my second Memory Ortho 2000 as I bought the first one over 2 years ago. When it came to kitting out our new guest bedroom, I decoded to go with the same and I am very pleased to say the quality is just as good. I occasionally suffer from back pain and this is a fairly firm mattress, but very comfortable at the same time. Highly recommend it.
They sell Beds too! - 05 Feb
Yes excellent all round from the very efficient sales lady in the shop to the chaps who delivered the bed base.
Just one thing, the company's name is confusing, we were looking for a divan base and thought they only sold mattresses so initially did not consider them. Add a bed somewhere in the name and sales will increase for sure.
Excellent ordering service, shame about delivery - 07 Feb
Excellent ordering service had next day delivery,good quality and value for money,but unfortunately never removed our old mattresses, which would have been a perfect service, The delivery courier wouldn't even bring mattresses into house for us,so my disabled husband had to struggle abit until I got home from work,so once they get that right I am sure people will be happy with service..
Mrs Julie Wilson
Defiantly recommend - 16 Feb
Great service, easy to order, prompt arrangement for delivery. On day of delivery courtesy call to say be with me in half an hour. The delivery guys were very polite and efficient.
Great quality mattress at an even better price. Would have no hesitation in recommending mattressman
We visited the Ipswich store after viewing online - 04 Feb
We visited the Ipswich store after looking online for a new mattress. The gentleman in the store couldn't have been more helpful. We chose our mattress and had it delivered on a day to suit us. The day before delivery we had a text message giving us a two hour time slot and this was followed up by a telephone call. The two delivery men were friendly and efficient taking our mattress to the bedroom and putting it on the bed.
Excellent customer service and a good price. Highly recommended.
Could not fault them - 04 Feb
We went to the show room after finding a mattress on the website. They had it in stock to try out and we bought. It was then delivered 2 days later and our old one taken away (for a small extra fee). We could not fault them. Sales person was great, no high pressure selling. Will use again in future.
Excellent! - 04 Feb
Bought the Restopaedic Restapocket 850 4' 6" Double Mattress with the Tetrus bed frame for a spare bedroom. Bed frame good quality and very sturdy and mattress seems very comfortable and much thicker than I expected. Very pleased with buy and quality and very good value for money. The ordering process was simple and delivered well within date expected. Kept informed of delivery time with 2 hour slot and then phone call from delivery men about 20 mins before arrival. Can’t fault service or company. Highly recommend them.
Good comms when there's an issue but customer service and flexibility of delivery could be better - 16 Feb
Great to be able to try the beds instore but not all options are in a store. Staff in store very friendly and personable. Unfortunately, the divan arrived damaged from the warehouse. Drivers upfront about it and company happy to let me have scuffed one and then get replaced. But, now I've had to ask for another day to work at home as there was no flex for this to be wknd or even after 5. A free pillow or mattress protector by way of apology and recognition of inconvenience would've been good customer service. We'd already had delivery re-arranged when part of order wasn't ready.
Excellent company - 10 Feb
Excellent company, good advice in Ipswich showroom, plenty of choice, fantastic fair prices. Delivery next day as per stated time, removal of our old mattress no problem, very professional and efficient delivery guys. Would recommend Mattress man!
H Kirby R Brett
Start to finish super service! - 09 Feb
Really good advice in store, easy ordering & delivery. Great communication. Everything explained and happened as advised within agreed timescales. Can’t fault the service from walking in store door to mattress being delivered. Super.
Mattress quality and price fine - 15 Feb
Mattress quality and price fine, but at point of sale a 2 hour delivery slot was promised. This turned out to be an 8 am - 6 pm window with customer service claiming that the salesperson shouldn't have offered this facility. So felt badly let down and basically lied to!
A really good customer experience! - 05 Feb
The staff in the showroom were very patient. They left us to try various mattresses and when we were ready dealt with the paperwork and delivery arrangements pleasantly and efficiently.
I was informed by text the time that delivery would take place. The two man crew arrived promptly and swiftly removed their shoes before collecting our old mattress from upstairs and taking the new one up.
All in all a very good customer experience - would happily recommend.
Excellent service in store and … - 07 Feb
Excellent service in store and delivery.
In store let us try the mattress out before we chose the right one.
Delivery was excellent arrived on time, took shoes off put mattress on the bed and took away rubbish.
Would definitely recommend mattress man and shop there again
Delivery disappointing. - 16 Feb
Mattress not in stock and took longer to arrive than promised.
Was eventually contacted when the mattress was dispatched, with a specific arrival day, in this case Wednesday. The mattress arrived Tuesday with a phone call to my home half an hour before delivery time, no-one home, no call to mobile, very inconvenient!
Apart from that, quality mattress, great price.
An absolute amazing service - 12 Feb
An absolute amazing service! I walked in to have a browse, and was asked if I needed help or wanted to browse. The staff were really helpful and they did what they said they would. My mattress was delivered on time too. I would highly recommend this company.
Very easy, pleasant experience ! - 05 Feb
good selection on show
knowledgeable, helpful staff
easy ordering (ours were in stock, so that worked well)
pleasant delivery guys, gave a two hour slot the night before, and telephoned giving half an hours notice on the day
Overall, a good experience
Great service from the assistant in the… - 17 Feb
Great service from the assistant in the store down to the delivery men we purchased the ortho legend 2000 as it was recommended to be a good choice for the heavier person which my husband is we have had it for two days now and am very unsure that it's the right mattress for us after having memory foam for a good few years this feels like lying on a board this is the second one mattress we have purchased in 12 months and neither have been right but I know we will just have to get used to it as £450 is a lot of money and can't afford to buy another but would advise to be very careful when buying
Couldn't fault the service in the shop … - 06 Feb
Couldn't fault the service in the shop and the delivery. However I had to phone customer service twice to find out my delivery slot, OK not a big deal but when you have to arrange with work to have some time off and you still don't know at 5pm for the following day its a bit frustrating, Overall very pleased though
Our new Emperor mattress is perfect - 08 Feb
Our new Emperor mattress is perfect. In fact the whole experience with Mattressman has been perfect from the in-store service, the delivery and the end product. Will very definitely be using again and recommending to as many of our friends as possible.