PERFECT! - 19 Apr
At point of ordering by telephone Adrian was very helpful and knowledgeable. On the day of delivery I was kept informed as to a time slot, this was kept to and Tony + partner were friendly and polite. The mattress was delivered to a basement apartment on the bed and the old mattress and rubbish removed. We will be using Mattressman again in the future. A great experience all round, well done!
Excellent - 05 Apr
Always excellent quality product
Delivered on time following rearranged date by your very pleasant helpful staff due to lack of space on delivery vehicle for original delivery date.
All staff contacts were very helpful and courteous
Delivery driver very pleasant and helpful
Delivery drivers (2) Left all 11 matrasses outside in the RAIN. - 12 Apr
When arriving with the mattresses, our builder had to go get the key for the house and on his return all the mattress where left outside in the rain. He was welcomed with the delivery note and when asked to bring them inside they said that's where they are and it's your problem now. Totally disrespectful and rude behaviour.
Silent night 1000 pocket sprung mattress - 17 Apr
Overall very happy, the only reason I didn't give 5 stars was because I was told I would get a phone call when mattress was in stock,instead I had to keep chasing this up,once in stock delivery was quick,on time and delivery driver's were freindly and polite
easy to order - 09 Apr
easy to order, delivery was prompt, delivery chaps helpful and polite. Bed was easy to be assembled by handyman, and my teenage son is mega happy on his big small double bouncy bed! The mattress is softish and comfi - he loves it.
Carola von Eisenhart-Goodwin
Matressman are fantastic - 08 Apr
Matressman are fantastic! I ordered a "Sealy Millionaire Mattress". It arrived in under a week to my remote home in the Western Isles. The outer packaging was dirty and wet this made me anxious that the mattress would be damaged but because of the brilliant packaging and protection all around the mattress it was spotless when opened. Mattressman are also brilliant at keeping you updated with your order via email which is a great help. Highly recommended!
Great service, great product, great price. - 09 Apr
Very good service and advice in our local Mattressman shop, we found exactly the bed and mattress we wanted at a much more competitive price than other local bed and mattress shops. Ordered on Saturday, delivered and assembled following Wednesday morning. Very pleased.
D. B. Colchester
Fantastic price but had to chase up - 13 Apr
Fantastic price and good quality product. Only reason not 5 star review is I had to call them to chase up delivery. Turned out the product was on their site but no one thought of ringing me to schedule a delivery. Otherwise excellent.
Excellent mattress and good value for money - 19 Apr
Great delivery service, received a text the day before confirming 2 hour window for delivery. Received a courtesy call before arrival and took mattress upstairs. Mattress is a good quality Silent night mattress, my other son has the same one, bought 4 years ago and is still very comfortable. Excellent value for money too!
This company more than came up trumps… - 03 Apr
This company more than came up trumps for me, I needed a supering divan and mattress for a TV show and they not only did a next day delivery BUT it came before11am - fantastic
Thankyou for saving the day
What a fantastic mattress - 21 Apr
What a fantastic mattress, securely wrapped and expertly delivered. I can not recommend Mattressman more highly. The mattress was wrapped and boxed, arrived on time and is one of the comfiest mattresses I’ve slept on. Great night sleep!
friendly and helpful - 05 Apr
the manager (?) I spoke to & then dealt with in the shop was so nice - friendly and very helpful. He remembered me from call to visit and took me straight to the mattress I had enquired about. I didn't feel pressurised at all and tried a few mattresses. Advice was offered about the different ones upon enquiry not forced. The one I chose was in stock, on offer and was delivered within 24 hours (good Friday!). I am very pleased with the whole experience and would recommend this store to friends.
Faultless customer service all round - 17 Apr
Faultless on-line ordering, payment and delivery service. Special thanks to Katie for sorting out my payment card problems (my fault not theirs) and changing the delivery date with no fuss. Now I just have to see if I can assemble it!
Not a smooth transaction - 09 Apr
When I placed the order the website said it would be another 14 days until it was back in stock however after 12 days I went back on the website and it was showing as 1 in stock. I then called the company to ask when I would be getting my mattress and was told they could deliver it in a couple of days time which I was pleased about but I didn't expect to be the one chasing them or to see that they were back in stock yet I wasn't going to get one without asking for it!
5 Stars absolutely deserved - 11 Apr
Absolutely brilliant from start to finish. When my Wife and I walked into the store, we weren't hassled an assistant greeted us to find out what we required we informed him it was a mattress he took us to them explained the differences and then left us alone until we decided we needed him to make a purchase.Once that was done arranged a delivery date and time slot. On delivery they took the old one away unwrapped the new one placed it on the bed and took all the plastic covering away.
Highly recommend - 13 Apr
We’ve had 2 mattresses from mattress man, both shop and delivery staff were very friendly and helpful. We had 1 query regarding our delivery which was resolved immediately and they called back when they said they said that they would. We’d recommend buying from mattress man..
The customer service in the openshaw… - 17 Apr
The customer service in the openshaw store was great and honest however when the bed frame arrived it was wonky and thus could not be assembled correctly the instructions are not very clear and need more detail
EXCELLENT COMPANY. - 15 Apr
I ordered a bed and mattress for my son on the Sunday online, and it came on the Tuesday. Mattressman sent me a text to say a rough time the bed would come. On the day they rang to say coming within the hour, and they did. really happy with this company. My son loves his bed ,and I would buy one off him again. FRIENDLY DELIEVER MEN TOO...Thanks
Excellent Service - 07 Apr
The salesman was very knowledgeable and helpful. The company also delivered on its promises. It told us when the mattress would be in stock, told us when it was in stock, texted to tell us the delivery slot and delivered on time.
Highly recommend! - 03 Apr
I cannot recommend the mattressman highly enough. Friendly and helpful staff at the Openshaw Manchester branch, swift transaction and within 2 days my mattress was delivered and my old one removed. I've had many a great night sleep since then! Thank you.
Excellent service - 04 Apr
Excellent service from ordering to delivery
I ordered over the phone just to check if they where delivering on Easter Monday good news they where the order was placed with no problem
On the day of delivery I got a text with a 2 hour time slot a little later I had a phone call to say that they could deliver earlier that was ok for me
The 2 delivery drivers where very helpful and polite and explained about the mattress I had paid to have the old one taken away so they removed it
The mattress is very comfortable and I am getting an excellent nights sleep
I would highly recommend
Stylish simple bed frame.… - 07 Apr
Bed arrived on time but some components were in another van....that arrived 20 minutes later....Not a problem.The delivery men were very pleasant and apologised for the delay.The bed frame is as described and seems to be good quality....Not been used yet though.
No sleepless nights here. - 07 Apr
Mattressman have an excellent choice of Matresses and the Coventry sales assistants gave us help when We wanted it not hanging over us.
We ended up ordering off the Website but that was easy to navigate and ordering was simple.
In the end we got a good price, excellent communication, fast delivery, all in all very good experience.
Bought 2 ottoman single beds from… - 17 Apr
Bought 2 ottoman single beds from Ipswich branch. In store service was very informative and arranged to phone when I wanted delivery. Phoned on a Wednesday for delivery on Friday. Received text Thursday pm to confirm 2 hour delivery slot for the next day. Delivery on time and taken to where I wanted them.
Good quality mattress ~ poor delivery - 03 Apr
Mattress appears to be usual Silentnight quality. Not tried it yet!
Delivery was poor, 1 guy to drive the vehicle and unload the mattress...you ever tried to move a mattress on your own! Needless to say the packaging ended up covered in dirt/mud as the weather was not pleasant on delivery day and mattress was dragged across the wet lawn. Fortunately the packaging did it's job...just left a mess in my hall
Worst service ever - 07 Apr
Worst service ever! I was given a delivery date, but apparently my mattress went missing on its way to the local DX depot. So I was given another date. Having waited in all day, I have just been informed that the delivery van attempted to deliver, but no one was in and so a card was left. However, I have been in all day and no one has left a card or been to my house. I will never use this company again
The mattress is brilliant - 19 Apr
The mattress is brilliant, and the delivery was very fast, but although the delivery men brought the mattress up to my bedroom, a service I had paid for, they didn't want to put it on the bed frame. I am a 75 year old woman and live on my own, and it would have been impossible for me to do it. One of the men disappeared immediately the bed was in the room, and the other only agreed to help me because he could see I would have struggled.
I was not very pleased by the hostile… - 18 Apr
I was not very pleased by the hostile attitude of the first young lady I spoke to on the phone, after finding a 4ft 6 inch base had been delivered with my 4ft. mattress. She insisted this was what I had ordered and the invoice I downloaded was very vague and did not say what my order consisted of, and I was charged £30 for the collection of the wrongly delivered base, not a happy bunny
14 hansart court
I have to say in a lifetime of having… - 03 Apr
I have to say in a lifetime of having goods delivered i have never before met two men of this caliber. They really worked hard to get the mattress up the stairs. No way would they give in. A real credit two them both..
Excellent service all round - 19 Apr
Excellent service all round. I booked the all day delivery and was more than happy when first thing in the morning I was given a two hour delivery slot. The delivery men were polite and friendly and when they couldn’t find my property made a courteous telephone call.
A very good service - 20 Apr
A very good service, communication from Danielle in customer service was excellent, and good product delivered exactly at the time they said. Overall recommended. You will need to wait for the mattress to be made or come into stock for most items, but that's true of most suppliers of these products.
overall quite satisfied - 09 Apr
overall quite satisfied,
Excellent price, excellent product. Prompt delivery and good service. The delivery people were polite, however, I wasn't expecting the mess left behind when one person asked to use my bathroom...
My four year old loves her new “big… - 20 Apr
My four year old loves her new “big girl bed” and especially likes the heart detailing. It was easy to construct, although I couldn’t press the sprung slats into the frame as per the instructions, it just took a bit of gentle persuasion with a hammer. Once built however feels sturdy, the mattress we already had fits it perfectly and there is no “creaking” even with a wiggley four year old in it. Really pleased and hopefully this should last her for a good few years to come.
Do Delivery Men Get Tired in The Morning? - 10 Apr
The ordering process and delivery time were spot on. My wife asked the delivery men to leave the bed in our garage in the back garden. Our bed was left just inside our back garden gate. It was left to myself to carry and store it in our garage. Just how would they would have managed to take it up to our first floor bedroom. If you want a bed delivered to your garage in your back garden...do you have to pay extra?
Excellent service...pity about the courier.
Fantastic service from showroom to… - 19 Apr
Fantastic service from showroom to delivery men. Salesman was extremely helpful and pointed me in right direction for a bed for my back issues. From ordering 3pm Wednesday to deliver by midday Friday. I have also put a status on Facebook to say how impressed I was and will recommend the Miltown Keynes store to anyone. Keep up the good work.xxx
3ft single bed - 09 Apr
Always get good service from Mattressman. The staff are really helpful, not pushy and I always get good beds. They are always delivered when first agreed no messing around. The delivery people are really helpful to. Thank you Mattressman will be back again next time I need something.
Great - 17 Apr
Great. Very helpful. Problems with stuff not in stock, but 1 phonecall sorted it out, and delivery when promised. Van got lost a couple of times, but then I am very rural. Would recommend them. Very reasonable prices too.
Fantastic customer service - 05 Apr
Fantastic customer service! We ended up having a manufacturing fault with our first mattress and after a quick check Mattressman replaced and took away the old mattress free of charge without any problems at all. Highly recommend them!
Bought a small double Amberley white… - 20 Apr
Bought a small double Amberley white bed frame for my son's room 6 months ago and was so impressed with we bought ourselves a double a few days ago, it really is a solid frame, the delivery on both bed's were fast and on time and i was kept informed via email and text throughout. I really do recommend mattresses man.
Excellent service.. - 03 Apr
Excellent service ordered a new single mattress got a text message with a time of delivery than had phone call on day off the delivery driver saying how long they was away from my home the two delivery drivers where very pleasant and friendly definitely will order again from mattressman
Knowledgable sales person who wasn’t… - 15 Apr
Knowledgable sales person who wasn’t pushy just very helpful. Felt like a pain free transaction. I was contacted to check which day I wanted my mattress delivered and it arrived as planned. Would use this shop again!
Great service in store but had to chase… - 19 Apr
Great service in store but had to chase up the delivery twice. Told it would be in the warehouse by Tuesday then Thursday I called again to be told it was there however I didn’t get a call.
Let themselves down
Unreliable - 07 Apr
Waited a week for delivery to have a email quoting wrong address in alsbury when we are in Wisbech to ring and let them know at the march shop that it's a wrong address they then say that it's all ok to be called back next day to clarify address in alsbury for me to say that we don't live in alsbury she then sorted it out to be delivered the day after original day so I say yes fine then to be called back 10 min later to say that the mattress is out of stock and they won't know till Thursday if they will get one in I want it delivered by Friday if it's not iam asking for our money back
Excellent delivery service!! - 17 Apr
Mattressman have been helpful from start to finish. Delivery is efficient with a two hour window followed by a phone call to let you know they’re leaving the delivery before yours. I would highly recommend them and will be using them again!
Excellent - 02 Apr
Excellent - The key issue to buying mattresses online is to know the difference between medium and firm etc.. Medium is a great place to start particularly with a bit of memory foam on the top. Mattressman are very efficient.
Mr Benedict P j O
Mattresseman man is absolutely… - 11 Apr
Mattresseman man is absolutely brilliant, l have bought another bed & mattress excellent quality,
Such a caring company, also first class customer care which you don’t find very often these days,
The delivery men were so polite & helpful, brilliant chaps,
Very helpful and pleasant… - 07 Apr
Very helpful and pleasant staff...didn’t hassle me at all and was left to make my own mind up in my own time.
Delivery guys were very efficient..polite and courteous...so rare these days!
Alll in all an excellent service...Thankyou!
Excellent delivery service from… - 21 Apr
Excellent delivery service from mattressman. I ordered the mattress on line having seen the description of it being soft. It's NOT , it's a medium. At first I was going too send it back but thought I would give it a week to see if I could get used to it. This mattress would not have been my first choice had I gone personally to purchase in store. But have noticed improvement with my back and neck pain so for that reason I have decided to keep it. I will have to spend more money for a mattress topper which I really should not have to do after spending so much money for the mattress.
I found the staff in the shop to be… - 06 Apr
I found the staff in the shop to be helpful but not pushy on the sales front.
The mattress I ordered was out of stock with a 2 week delivery, It actually came in early and delivery was just over a week from ordering. The delivery men were very good. An all round good experience.
Had 2 faulty Julian Bowen day beds from… - 18 Apr
Had 2 faulty Julian Bowen day beds from this company, First bed was delivered with numerous paint chips and I was unable to fix together due to bolt holes being threaded, rang customer service for bed to bed to be exchange no problems, second bed delivered within 48 hours, great but again I was also unable to fix together due to threaded bolt holes, do not use this company especially if you're thinking of buying a Julian Bowen versailles metal frame day bed.
Think twice before doing business with this people. - 02 Apr
Either bed frame was bigger than mattress or vice versa. Contacted the customer services and rather then accepting the fact they gave me a lecture or should I say tried to justify their mustake rather then a reprint it. When u said that I am now going to return the product tthey said we cannot take this off you and will not take it off you. I informed them of fair trade policy and customers right to return the goods in 14 days, they completely denied it catagorically told that they will not take returns. I have mother choice but live with it. I will not take my business to them anymore.
Very satisfied with my headboard and… - 21 Apr
Very satisfied with my headboard and delivery. Wrong headboard picked off van at first but the error was soon rectified and delivery men both very pleasant and helpful with me being a woman on her own.
Terrible packaging - 17 Apr
I know this was a budget bed and once assembled it looks pretty good but the whole experience was sadly let down by the terrible packaging which meant that all the base parts of the bed could rub and clatter against each other during transit causing lots of damage. Added to this was the look that someone had assembled and returned the bed (which may explain the poor packaging!).
Overall the bed looks fine and feels pretty strong but the whole experience was sadly let down by the terrible packaging
Purchase of single bed with mattress - 19 Apr
Very pleased with my purchase, helpful staff in the showroom and goods delivered within the time specified. Only reservation was that I had to get someone to assemble the bed but the instructions were clear and it did not take too much time. My second bedroom now looks very smart!
Excellent - 09 Apr
Cannot rate mattressman enough! Not only are the beds a great price compared to other shops the staff were brilliant. Really helpful and friendly from guy in shop to the delivery drivers! We had searched a few other shops before finding these and they made us feel like a valued customer instead of an inconvience as we had felt in other shops. Thank you so much made our bed purchase very easy and enjoyable. And very quick delivery (4days)
Good experience from start to finish - 12 Apr
Good experience from start to finish. Right amount of salesmanship, plenty of information, advice and no pressure. Fairly prompt delivery, we shopped just after a promotion so a little longer than normal we were informed. Friendly considerate and efficient. From sales room to delivery.
Mrs Jane Haywood
Impressive service - 03 Apr
Impressive service. Alex was most helpful with choosing the right products, and personally supervised the short notice manufacture of 2 special order mattresses. Delivery was next day, in time for the Bank Holiday and a client's important open day. Highly recommended.
Very quick and efficient company the… - 16 Apr
Very quick and efficient company the bed was easily put together and mattresses are very comfy. I got a telephone call to tell me the date and advise it would be an all day delivery it was DX which is a 3rd party courier with one person.
The courier unfortunately was less than helpful and dragged the bed from the van across the muddy garden and over the wall to then inform me he wasn't allowed in the property.
Full Marks for Service - 03 Apr
Top marks for expertise, advice and service. We recently purchased two beds to coincide with a house move. The sales person at our Northampton store was both knowledgeable and helpful. He was able to show us subtle differences between products and the various options available to us. Delivery was arranged to suit us and the delivery experience was equally as good with good advice on date and time slot. The delivery guys installed both beds and removed all packaging. One small part was missing and this was delivered within a few days. Overall definitely a 5 star experience.
Mattresses - 15 Apr
I have bought a few mattresses from mattresman, both for my own household and for family, and , I have to say, I think they are the best value for money, and I would recommend them to any body who wanted to buy a good decent mattress at a reasonable cost
Highly Recommend - 03 Apr
Jamie and Glen have just delivered our mattress. I can't speak highly enough of the service they provided; they were polite, professional & very helpful.
When dealing with mattressman to order the mattress my husband found the company to be very helpful.
I would not hesitate in recommending mattressman - when we need new mattress' in the future we will be ordering from them for sure!
Second mattress from mattressman first class service - 11 Apr
Second mattress from mattressman and couldn't be more pleased, quality product at very competitive price. Service from both staff in store and delivery team was first class. Received a text when they intended to deliver and then a call on delivery day telling me they would be here within fifteen minutes and they were. Took mattress up to the bedroom , unpacked it ,placed it on the bed and removed all packaging. highly recommend mattressman.
Very helpful salesman - 02 Apr
Very helpful salesman, suggested several (cheaper!) alternatives to my original choice, but in the event stuck with my original choice, and was not disappointed. Delivery men arrived promptly and brought mattress up to the room and unpacked it. have slept on it 5 nights now, and very comfortable!
Great service all round - 14 Apr
Great service...i went up first time to just buy some pillows...they let me try them all out till I liked the 2 I bought..2nd time I went up there to buy a bed as I noticed they was so cheap...it arrived the very next day by 11.00am...great service and polite delivery drivers
Metal spring burst through mattress… - 11 Apr
Metal spring burst through mattress after only 2 1/2 yrs use. Customer service really bad. Warranty on a sliding scale, which was not explained to us at time of purchase. Mattress replaced but only after we paid over £100. So unfair considering a mattress should last 8 years. This defect could have done serious damage. Only 2 medium build pensioners using the mattress. Appalling service.
We brought a pine double bed,And a very… - 17 Apr
We brought a pine double bed,And a very good mattress over easter.they gave us excellent advice and we are very pleased what we purchased,The delivery was on time and we received a text what time the delivery was going to be PERFECT.
Delivery on time with a call in advance… - 03 Apr
Delivery on time with a call in advance to let us know they were en route. The delivery men did their best to deliver the mattress to the top floor despite it being quite a challenge. And the mattress is really excellent and extremely comfortable.
This is the second time I have… - 16 Apr
This is the second time I have purchased from Mattressman .
I am very happy with products best beds I have ever had.
Service from start to finish very satisfactory and helpful.
Would definitely buy again from them.
I’ve been asked to review. - 12 Apr
I’ve been asked to review.. well firstly I haven’t received my mattress still after choosing a delivery slot. The money was taken from my account and I hadn’t received the item. I had no contact from them and am still waiting a week and a half later! Good job I didn’t get rid of the old mattress ready for the delivery of the new!
Sleeping in mattress heaven - 08 Apr
Purchased on the internet on Easter Sunday. Was delivered at 9am Tuesday morning. Deliver guys very helpful called me 40 mins before and took the mattress to the room I wanted it in. Friendly and happy. The mattress is very thick and so far very comfy. Took me a couple of nights to get used to it but I’m just fussy as I’m in pain with various body parts. Last night slept like a baby so all is ok in mattress heaven. Would definitely purchase another from this company.
Mattress for cabin bed - 17 Apr
Staff very helpful. Gave information but not pushy. The salesman left us alone to consider options he had explained.
Mattress was not in stock but came earlier than expected and was delivered on time as agreed.
J. - Norwich
All parts of service from sales to… - 20 Apr
All parts of service from sales to delivery were professional and timely
We did not feel pressured to purchase and are very leased with our new Mattress
Delivery was booked on a day that suited us and confirmed night before for a 2 hour slot
Would use this firm again when we need a new mattress
Hypnos Mattress - 05 Apr
Bought in March store - assistant was extremely knowledgeable, delivery and collection of old mattress arranged within a couple of days of purchase
Delivery men called a few minutes before arrival, they were courteous and very helpful
A very straight forward company to be highly recommended - 12 Apr
A very straight forward company selling a variety of mattresses. It is easy to choose in person and there is no pressure from the sales team. Delivery service is good as we had ours next day. This is the second product we have bought from them as they are regarded as reliable and reasonably priced. It was nice to know that the second mattress we bought is actually made in the county for them. I would indeed recommend them.
Sales men were very helpful and not… - 14 Apr
Sales men were very helpful and not pushy, mattress is very firm like I wanted and delivery guys were very polite and took shoes off without asking and took mattress straight upstairs. Would highly reccomend!
Excellent quality and service - 09 Apr
Good service from sales advice to delivery. Delivery within a few days. No waiting 12 weeks after they have your money at the time of order. Polite, helpful careful and respectful of our home. They put the bed together and positioned it and took away our old bed with no damage to walls etc. This is our 2nd bed from Mattressman. Excellent service.
Great service - 03 Apr
Great service. Great delivery time and day. Delivery driver was very helpful and friendly. He placed the mattress exactly where I asked. Couldn't have been better. Mattress is as described. Thanks Mattressman.
Relyon Natural Supreme 2200 4' 6" Double Mattress - 06 Apr
This is my third purchase. Thanks to the salesman at the store in Manchester. Great service. Great value. No one could beat their prices. Delivery guys were professional and polite.
Would highly recommend Mattressman
Thank you. Lewis
Buying this mattress was so easy from… - 08 Apr
Buying this mattress was so easy from start to finish and it arrived when it should have as well which was excellent seeing as I bought over the easter wekend so well done to mattressman and they keep very well informed as well would buy from them again
Very bad - 04 Apr
I ordered the most firm mattress. I have not had one decent night sleep and wake up every morning with lower back pain. An absolute waste of money. It sinks in the middle in spite of me turning it over and over as recommended
Fabulous service and great mattress at good price - 18 Apr
Fabulous service as ordered over bank holiday weekend and had a text message the Monday evening advising of my delivery slot the next morning. Friendly delivery man and a great mattress at a good price.
Very pleased. - 06 Apr
Text message given as promised with a 2 hour window for delivery. Then a text messsage when 8 minutes away. Delivery men were efficient and polite.
Love the new bed and mattress. All good.
Excellent customer service - 02 Apr
Received excellent customer service at the Clifton Moor store in York, very friendly and informative. Bought the British Bed Company Baron mattress, a premium mattress protector and memory foam pillow. The mattress is superb, a good firmness and so comfortable. The only problem is I don’t want to get out of bed!
Excellent service - 08 Apr
Very pleased. Very good price with superb delivery service. Delivered on specified date and pre-notified of planned time of delivery on the day by phone from delivery team. Will use again in future when needing a new bed or mattress. Thank you
excellent service - 11 Apr
Went to Rowntree way branch ...staff there were very helpful giving us good advice on our intended purchase.. bought Millwood oak guest beds with trundle bed underneath. Very solid design... delivery was on time. Very easy to self assemble..would definately recommend.
Great service , careful delivery drivers - 08 Apr
Excellent service ordered at 3pm on Easter Sunday delivered by 2 lovely chaps, both helpful, careful taking care to miss pictures on the wall on the Tuesday morning
Second time we have used mattress man and I’m sure it won’t be the last . Would thoroughly recommend
Terrible Call Centre Staff! - 16 Apr
Great staff in store (Newport Isle of Wight) and really helpful delivery driver's. Terrible call centre staff 0800 433 443 (Sarah Mitchell) unhelpful, keeps repeating her self does not listen. Katie Hill (Manager) you need to look at your customer care training. Will never use the company again until I have received a full apology from a senior manager, which is a pity as the store staff were great and just let down by your contact centre!
Ordering online was very easy and… - 10 Apr
Ordering online was very easy and delivery was prompt. Unfortunately we're outside of the standard delivery area so free delivery is only to the ground floor. Having said that installation was very easy. All in all a very good experience.
Visited the Rotherham (parkgate) branch… - 02 Apr
Visited the Rotherham (parkgate) branch and received excellent service from Wayne. He gave good advice and left us to think, wasn’t pushy at all just helpful. Hopefully delivery and assembly of the bed will be just as seem less when it arrives.
The service in store was excellent - 06 Apr
The service in store was excellent, the young lady was very helpful and efficient. The delivery was on time and delivered by 2 very nice men.
All in all I was extremely happy with the whole shopping experience
I’d think twice about ordering from Mattressman they’re terrible - 12 Apr
Please think twice about ordering from these guys absolute shambles.
It took 4 attempts for them to deliver this correctly they promised to deliver a number of times and never turned up.
Finally after numerous phone calls and three weeks later they managed to get it right.
No explanations no admission of responsibility nothing
I won’t order from them again and I’d strongly recommend that no one else does either
Courteous and knowledgable - 11 Apr
From the courteous and knowledgeable salesman in the showroom to the efficient and friendly delivery men, I am very impressed with Mattressman. Free next day delivery and a great mattress and pillows means that I’m very happy to recommend.
Going into Mattressman we were left for… - 02 Apr
Going into Mattressman we were left for a little bit then approached by your salesman explaining on each bed colours to describe firmness of mattresses then above headboard all explanations and he would leave us to it unless we required help which they did. We then re-approached another one of the sales team with a query between two mattresses and resolved our issue and purchased our Sons new Mattress which he loves and is British made !
I purchased my bed and they give you a… - 10 Apr
I purchased my bed and they give you a selection of the day that suits you best. The delivery men were so exceptional, and friendly. They set up your bed where you want it for you and take all the rubbish with them.
1/5 Awful, so take back my good review ! - 11 Apr
1/5 I take it all back!
My 79 year old mother is in tears.
Despite us ordering the exact same mattress as our own, for my parents, to be delivered (and old one collected) just a mile from our house, they totally messed up. They delivered the mattess via 3rd party courier instead and refused to take the old mattress!! . We paid for them to take it. Why?? My mother was so confused she refused delivery and demanded a refund. She called and was told "the rules have changed and we dont pick up from your area" AFTER we paid!?? SHAME on you...put this right please.
Excellent customer service - 12 Apr
Excellent customer service from the Newport, Isle of Wight Branch. Ordered a headboard to pick up in store. It arrived on time and the lady in the store could not have been more helpful. Will certainly recommend.
Great service - 16 Apr
When i entered the shop i was ask if i needed any help which i accepted.
After some advice from the assistant i was then left to look around in my own time there was no pressure sales from the assistant.
After making up my mind on which mattress i wanted the assistant dealt with my order asking which day i would prefer the mattresses to be delivered.
The delivery was made on time and the two lads that delivered were helpful and friendly.
Mr Stuart Ling
Professionals on helpline - 04 Apr
Many thanks for Danielle (I am sorry if it is not a correct spelling of Your name) from customer service helpline! She is a professional customer service representative! It was best experience and service I have received in last few years. She was kind and helpful while solving my problem at Good Friday and my mattress was changed next working day. Once again THANK YOU for the PROFESSIONAL service!
Best regards, Eimutis T.
Late sleeping teenagers! - 18 Apr
Shopped around, set my budget, and picked a site with a good reputation according to here. Torn between 2 identically priced mattresses, the chat function worked well (it didn't seem bot-like), and the person gave me some advice based on the mattress structure for my rugby playing (number 8) 17 year old son. Mattress duly arrived the next morning, lovely quality, and the only down side is that at the weekend he's only just up before midday. Next year will be using Mattressman again for our double. Can't wait - especially with the reasonable prices!
Fantastic service - 09 Apr
From the moment we walked in we felt like we could take our time and choose exactly what we wanted there was no hard sell. Prices are much Cheaper for the same bed in other big stores and even better delivery was free. They gave us a two hour time slot and turned up on time. Great service and staff.