paid and made the order for a mattress … - 11 Sep
paid and made the order for a mattress and mattress protector. on purchase of these items we were told that the mattress would come on the Tuesday but the protector would come the next day (Wednesday). we waited until the Friday to phone and say that we were yet to get the protector. once we called them we were told that the protectors were currently out of stock but I wasn't told this when we paid and ordered it.
we now have to go in to store exactly a week later since having our mattress to collect the protector.
Other than this so far okay.
Poor quality products - 21 Sep
From my order the double bed frame was so badly manufactured it could not be put together and the mattress didn't return to its correct shape once unrolled. These got sent back and another double bed frame was delivered which had exactly the same fault. Customer service very poor. Avoid!
Ordered the bed of my choice - 13 Sep
Ordered the bed of my choice, delivered next day, communication excellent e mail roughly the time arriving, and text message half hour before.
Polite delivery men taking the bed through to room of my choice.
Very happy with the bed frame, no concerns at all.
Received excellent service from … - 21 Sep
Received excellent service from mattressman,great value mattress. Received next day within delivery time window and delivery guy's were efficient and polite. If you need a mattress then you need look no further.
Mattress is fine bed frame is fine - 06 Sep
Mattress is fine bed frame is fine. Delivery was not so much. Delivery driver was rude and arrogant to my partner. And marked all of my wall up the stairs whilst dragging the mattress and bed frame up... There was no need for the rudeness or the marks on my wall
Only had the mattress for a short time … - 05 Sep
Only had the mattress for a short time so can't say a lot accept that it was delivered on time within a two hour time slot and the couriers were very good and efficient. The matress is comfortable and I wake without my usual aches and pains, yes I know that sounds like an advert but it is, at the current time, quite true. It was very well wrapped as well, double wrapped in fact, so no ,marks or anything like that.
Third time still not lucky - poor experience with Mattressman - 19 Sep
So, after the latest debarcle of having the half of the divan with no casters and no drawer, I just received a call from a delivery driver trying to deliver a new drawer and I am not home. I have not heard from Customer Services at all since Friday. Simply shocking, but it should not surprise me with the experience so far. I have asked him to leave it in a safe place so let's hope it fits and is not damaged.
4 * rating - 10 Sep
Extremely easy to order and we liked the text message service stating a short delivery window. The text delivery time was accurate and saved us having to wait in all day. Delivery driver was a little grumpy but on the whole a good service. The mattress is of good quality and exactly as described on the website. We would definitely order from the company again.
'second' Fogarty duvet? - 12 Sep
Bought a king size 'second' anti-allergy Fogarty duvet. It arrived in a plain plastic bag and there was no label that said Fogarty or that it was anti-allergy, just a generic one with washing instructions. The cover was very stiff not soft & good quality like other reviewers had described. Along one side were studs as if it was going to be part of an all seasons set. Very unhappy with the duvet I received after the reviews left by others on the web page. As a result I would not buy from 'Matressman' again.
Julie in the rain
White snuggle bed (Amberley) 2ft 6" version. - 19 Sep
Ordered a white snuggle bed (Amberley) for our grandson. Arrived 2 days later, was very easy to assemble and looks great! (the small 2ft 6" version) Friendly delivery driver too. My grandson (6) assures me it is very comfortable.
Very unhappy with Baron mattress - 11 Sep
I bought the Baron mattress. It looks and feels lovely. However; I was googling the returns policy at 4 am the first night as I was in so much pain. I've never experienced discomfort like it. I called the next day but apparently they would not accept a return and contacted the manufacturers who too will not take it back and said the uneven surface (which may or may not be the cause of the trouble) was usual and to give it 3 months!! I've spent today with a sore neck. I'm disappointed by the purchase but more by the companies responses to my issues.
Thank you Matressman - 09 Sep
Easy to order, good communication, Super fast delivery. Good Price and beautiful headboard. Went to buy in Glassells price was 10p more plus £20 to be delivered and 9 weeks before delivery!! Thank you Mattressman
Great matrass - 20 Sep
Great matrass - Fast delivery - incredible value.
Only thing was that there was only one guy for a super king size.
The delivery guy was brilliant and with our help we got it to the upstairs bedroom - did not get his name but thank you.
Mr Mark Ravenscroft
Couldn't recommend Mattress Man. - 08 Sep
Couldn't recommend Mattress Man.
They failed to remove a single bed frame which I had paid for as it had not been dismantled. This was not pointed out in advance and I feel it should have been.
Good all round service - 21 Sep
Good advice & helpful sales people. 24 hour delivery, good price, delivery men friendly & careful both with the product & the house decoration when delivering to the first floor bedroom. Third product we have bought from mattressman.
Lovely mattress really comfy for the …good value - 11 Sep
Lovely mattress really comfy for the price very friendly service in store , and the men that delivered it ( for free ) offered to put it where we needed it very helpful , would definitely recommend this company .
I needed a mattress to be delivered the … - 22 Sep
I needed a mattress to be delivered the next day & this company was the only one I could find i ordered it before 4pm & it arrived by midday the following day, the mattress is comfortable & was a good price in the sale. I'm very impressed with this company & would recommend to anyone.
Very good and prompt service - 14 Sep
Very good and prompt service, bought a seconds billionaires mattress very clean nothing wrong with it at all very pleased with our purchase, daughter sleeps lovely on it will definitely recommend mattress man.
Terrible never again - 04 Sep
Purchased and paid for order over a week ago received text message today at 06:50 saying order has been dispatched (finally) and would be here between 7am and 6pm so took old mattress to local dump ready for new one arriving. 5:45 Still no mattress? Called customer service and was told my order is still in warehouse in Norwich. W T F? I told the customer advisor my situation and basically was told hard lines you have nowhere to sleep tonight
Mattressman website is so easy to use although I did finally order directly from my local branch, the sales team were knowledgeable and friendly. - 04 Sep
Mattressman website is so easy to use, great descriptions of each product - makes it easy to decide on the right mattress. The mattress was delivered on the correct day, to the correct address and within the time slot and was well packaged, it was just as described!
We have used Mattressman in the past and will definitely use again - thank you for a great and trouble free service. Highly recommended.
Good service in store and quality … - 14 Sep
Good service in store and quality mattress. Annoyed that delivery is only mon - friday and no ability to select either morning or afternoon. We both work full time and it was necessary to take a full day off work for delivery as there is no ability to narrow the window down or do evening/weekend delivery. Would have happily have paid an additional charge for this service.
Absolutely love my new bed - 05 Sep
Absolutely love my new bed, I ordered the crushed velvet sleigh bed. Delivery was perfect. Easy to build. I've not slept so well in years ?? Mattress is so comfy. Looks even better than the picture it's huge and sturdy.
Sleeping Happy - 16 Sep
Ordered Sunday with a choice of delivery dates. Chose Tuesday. Monday given a 2 hour time slot for delivery. Got a call 20 minutes before they arrived. Two helpful gentlemen carried the 65kg mattress into the house & put it where I asked. What's not to like about that efficient, precise, free service?
And what a mattress! Bought an expensive one, but compared to same item elsewhere, a reasonable price. A Quality item from a Great company. Now sleeping happy.
Great Service - 05 Sep
Great service from the very lovely lady who served me in the Stevenage store who coped with my 8 year old son bouncing on nearly every bed and was so helpful to the delivery men My second purchase from this store will definitely go back
The mattress - - is brilliant ! - 18 Sep
Fast efficient delivery on the arranged day.
The mattress I purchased is just as advertised, and its brilliant ! So comfortable and firm after my old one !
Clear guide as to care eg. turning it, comes as a pdf download.
Far to comfy - 19 Sep
I have one very happy boy so much so it's hard to get him put of his new bed .It's so comfy that I'm gonna get the same mattress for the wife and I.Great value and service nicest delivery men you could ever meet , definitely recommend to everyone .
The salesman was very honest and … - 06 Sep
The salesman was very honest and knowledgeable.
The mattress that he recommended, and we bought, is just right for us.
Delivery was reasonably quick. The delivery men were good and helpful bearing in mind the size and weight of our chosen mattress.
Mattress topper purchased for daughter … - 13 Sep
Mattress topper purchased for daughter at uni. Excellent product and speedy delivery. Polite delivery staff ,time slot given for delivery and gave me a call when 10 minutes from my home. Highly recommended!
Appauling service! - 20 Sep
I ordered a child's bed and was informed it will be delivered today between 7am -6pm. I have not been able to leave the house all day. It's now 8pm and still no bed. Just called the customer services and they said the team tomorrow morning will need to call me to rearrange the delivery. I'm absolutely livid. I've had to stay at home not being able to pop out all day and had to arrange for my daughter to be dropped off and picked up from nursery. I did not get even a message or call to say the deluvery wont happen today. This is not acceptable. Appauling service!
Friendly & helpful service :) - 09 Sep
Mattress arrived a week earlier than predicted - Got a text saying would be delivered between 13.40 & 15.40, which was a pain as I was going out, actually got it before I left at just after 13.00. Excellent service and will definitely use again :)
Could not ask for more. - 05 Sep
Delivered great product, on time, assembled for me and took old bed away.
Fantastic service, excellent driver and mate ,very polite and quick.
Could not ask for more.
Did not realise how bad the old bed was until we slept on the new one !!
ordered superking ttpman bed fame from … - 11 Sep
ordered superking ttpman bed fame from store. was disappointed that not told frame would come as 1 peice. so couldnt fit through stairs. was told would be flat pack.
had long discussion re size ot matress- would not fit. need zipped matress but despite this not given the correct info to choose the righ frame. whole day wasted. now need to find another day to shop around!
This mattress is fantastic I was a … - 16 Sep
This mattress is fantastic I was a little worried with buying it online over the internet but did some research and this looked the one for us to go for so happy with this purchase many thanks for not letting me down excellent choice I would highly recommend anyone to purchase there new mattress here thanks again !
Great company, highly recommended - 13 Sep
Great company, everything went smoothly from online ordering, delivery as expected, assembly easy and fantastic bedframes and excellent mattresses, we cannot recommend this company highly enough, very, very impressed!
Very good service - 23 Sep
Very good service. Men that made the delivery were both polite & quick in taking the bed & mattress up to our bedroom.
The online system was easy to use & what you see is what you get! Would use the service again! Thanks mattress man!
Brilliant service from finding the … - 08 Sep
Brilliant service from finding the mattress with help in store to organising delivery and the delivery guys. Everyone was fantastic helpful and friendly arrived when they said and very respectful of my home. Would recommend and use you again .
Welldone Mattressman. - 06 Sep
Mattressman delivery was quick , efficient and tracking system was good. The quality of the 2 products we recently received was excellent. I would definitely recommend and deal with that company again.
Thank you for a first class service - 21 Sep
Thank you for a first class service
From my initial call for information to the delivery of my order the service was first class.
The headboard was slightly different in colour from what was expected, thats the one problem with choosing a colour on the internet.
But I am more than happy with the purchase
I may have selected the wrong star rating...if I did it should have been 5 star
Mattressman review - 06 Sep
Great first nights sleep on my new mattress!
Service in the shop at Westwood Cross was great, helpful but not pushy. I was advised the mattress would take 2 days to arrive at the warehouse, when it did arrive I was called & delivery was arranged for the following day & was free of charge. The delivery men arrived within the allocated 2 hour time slot & carried the mattress up 4 flights of stairs & on to my bed. They were friendly & polite. Overall very happy with the whole experience
Liked the fact the sales people did not … - 16 Sep
Liked the fact the sales people did not hassle you whilst we were looking around the shop, we had the time to look around and make our own choice. Delivery guys were lovely and turned up when they said they would. All in all a very positive experience.
Excellent service and help - 03 Sep
Excellent service and help in store. Was give a 2hour window for delivery and a phone call 15mins before delivery. Couldn't ask for more. Delivery team were great, friendly and helpful. All round very professional service and great mattress at great price
Couldn't believe the excellent quality … - 05 Sep
Couldn't believe the excellent quality of this headboard, very good value for money. It is much higher than our last one and very grand so it does look better in a reasonably big bedroom. Excellent delivery service too. Would definitely use again.
Helen in Berkshire Sep 17
Ordered and paid for the mattress three … - 10 Sep
Ordered and paid for the mattress three weeks ago. Was rang the day before due delivery to be told that they can't deliver on a Saturday and can't remove my old mattress. Still waiting for a call from their accounts team for a refund. Fuming.
Perfect replacement - 10 Sep
Needed a new mattress to replace the one our son took when he moved out! Delivered next day & ready for guests. Delivered to the bedroom & apparently very comfortable. Would recommend without reservation.
They were very helpful in locating what … - 13 Sep
They were very helpful in locating what we wanted, and it was available within a reasonable time. Delivery information was good on the day, and the goods arrived on time and in good condition, although the message about delivery time arrived after the earliest time quoted for delivery so we were ready to receive from 7am and the email came in about 10am.
After looking online at various … - 08 Sep
After looking online at various mattress suppliers I decided to visit Mattressman at Coventry.
I found the mattress I was looking for so i could try before I buy.
I opted for a king size health-osleep memory foam mattress. The salesman was very helpful and managed to sort delivery for the next working day.
My mattress arrived as promised and was taken upstairs by the kind delivery men.
I'm very happy with the mattress, it is so comfortable I don't want to get up in the mornings.
I would definitely recommend both mattress and Mattressman to anyone looking to replace their mattress.
Ms Jo Stevens
Sales assistant was VERY helpful … - 14 Sep
Sales assistant was VERY helpful without being pushy. Frame of bed was delivered next day with a phone call from the delivery men before they arrived. Just waiting for my mattress because it wasn't in stock, have been told it will take about six days.
A good choice of firmness and price. - 12 Sep
The store had a very good choice of mattresses to choose from. The sales lady was very helpful and was able to answer all questions we asked regarding mattress fillings/springs etc. We were asked how we slept, i.e. on our side, our back etc and given suitable pillows to use as we tested the mattresses. Delivery was excellent, just two days after we had ordered the mattress. I would have no hesitation in recommending Mattressman to anyone.
We ordered on line which was easy on a … - 13 Sep
We ordered on line which was easy on a Wednesday night. Confirmation email came quickly. Delivery was swift on the Friday within the 2 hour time slot. 2 very happy delivery guys that did a fabulous job in getting the super king matress up my stairs an into my bedroom. Easy to assemble took longer than the 45 minutes that it suggested, however happy with the end result. Very comfortable just what we wanted.
Happy Customer!! - 05 Sep
Needed another Bedframe only one place to look...2nd purchase & once again a very happy customer!!
Easy to purchase free & quick delivery....Easy to assemble, results in a very happy teenage Daughter & Mother.
Highly recomend this company.....
Highly recommended from my exeprience - 11 Sep
Highly recommended from my exeprience. The bed was delivered to my preferred day. The delivery men informed me of a 2 hour window which was extremely helpful so i could plan my day ahead. The bed was easy to put together, i did it with a friend in less than an hour. A good sturdy frame.which looks alot more expensive than it was. I am more than happy, thanks
FANTASTIC - 20 Sep
we ordered a mattress namely a medium firm silentnight double size. we had a fantastic service from mattressman,the staff that delivered this item were very helpful and friendly,
the mattress was a replacement for our old one which was 14 years old now with this new mattress we have a brilliant nights sleep
graham of medway
Excellent service - 08 Sep
Excellent service, two mattresses ordered delivered on time. Two hour time slot for delivery given previous evening then a call on the day from delivery man with an exact time. Will definitely use again.
when the apollo arrived as a tightly … - 07 Sep
when the apollo arrived as a tightly wrapped roll i was concerned that the mattress was not going to have the depth of mattress that i was looking for.
Then after careful removal of the plastic skin it transformed into this amazing full size double mattress. As it lay there, before my eyes it became my dream mattress and when I lay upon it, my dream was complete.
I could not be more happy, thank you Mattressman, your the best.
Why o why o why ............ - 05 Sep
Why o why o why are all companies not like Mattress man, fantastic customer service great prices on their products, we have bought now two mattresses one blow up double bed and one double bedframe all arrived on time all Handled with care the delivery crews very friendly and will go that extra mile without us asking them to. We would thoroughly recommend them and we will continue to use them for as long as we need mattresses, and any other products they are likely to sell
Other companies take note and follow Mattressman's lead
A fantastic company and good quality items. - 11 Sep
The service was amazing from start to end. They really know what they are doing. The items we bought were good quality and I feel at a reasonable price.
Their website is also very helpful at helping you make a decision with there short videos of each of the products.
This isn't the first time I've used this company and it won't be the last.
Was given a 2 hour window for delivery - 20 Sep
Was given a 2 hour window for delivery, it was only once we got to the end of this delivery window that i got a call to say they were running late. Earlier notice wouldve been more helpful. However, once the men arrived, they apologised and were very polite and friendly.
One of easiest transactions I have … - 05 Sep
One of easiest transactions I have completed this year. Chose the bed on line, picked my storage and colour arranged a delivery slot for next day. Received regular updates as to delivery and delivered exactly as arranged. It felt far too easy... highly recommend Mattressman and will be recommending to others. Very impressed
I needed a budget but comfortable … - 11 Sep
I needed a budget but comfortable single mattress for my teenage son. I am very impressed with the quality and it's super bouncy my 5 year old is very jealous. Delivery was quick and simple. Wouldn't buy from anyone else now.
Shocking shocking shocking - 15 Sep
Shocking shocking shocking. Ordered a bed last week to be delivered Monday.... fantastic. Bed comes has some of my bed king size and some of a double ok no problem mistakes happen... took me TWO DAYS to get a call back after ringing several times being pasted pillow to post with no answers... so Wednesday guy says be there tomorrow ok brilliant.... take the day off work UNPAID and nothing no call nothin so I call at 6pm get the out of hours team and I'm still waiting on the bed. I was going to order a mattress but if I ever get the bed I'll be going else where completely UNACCEPTABLE
Sales men said speak to delivery people … - 07 Sep
Sales men said speak to delivery people when they call to arrange delivery for the collection of the old - that turned out to be a text - passed from pillow (!!) to post , in the end a nice lady in Customer Care took ownership and organised it 40 mins before the actual delivery. could have been sorted better
Only one star because of the poor … - 12 Sep
Only one star because of the poor customer service regarding delivery dates! Delivery dates were cancelled because the bed was apparently not ready when ordered and then it appeared that other customers who had ordered after us were given priority regards room on the lorry for delivery. No complaints about the bed itself which is lovely, delivery men polite and helpful.
First time visiting and was pleasantly … - 18 Sep
First time visiting and was pleasantly surprised. Nice salesman working in the shop, very knowledgeable, worked to my requirements and budget. Sold me a lovely memory foam mattress for my daughter with a mattress protector that came with a 10 year guarantee. Delivery was when expected with a text reminder sent to confirm the time. Quite an expensive mattress but my daughter loves it and i'm sure it will last.
Great experience with Nereham, Norfolk store - 15 Sep
Very helpful advice when choosing our mattress in the Dereham shop. We were advised of the delivery time window as promised and the mattress was delivered within that period. Delivery men were very helpful and efficient. One minor issue - we had stipulated when ordering that the packaging materials were to be taken away, but the delivery men seemed unaware of this. Nevertheless, they took them away when asked.
Mr Malcolm Heymer
ALTHOUGH I WAS GIVEN A WHOLE DAY TO … - 09 Sep
ALTHOUGH I WAS GIVEN A WHOLE DAY TO EXPECT DELIVERY THE MATTRESS ARRIVED MID-MORNING. LOVELY SURPRISE. AND IT WAS DELIVERED BY A VERY NICE YOUNG MAN. VERY POLITE. VERY HAPPY.
I WOULD RECOMMEND THIS COMPANY -DEFINATELY.
Mrs K GREEN
Staff are very friendly & helpful … - 13 Sep
Staff are very friendly & helpful nothing is to much trouble I would recommend giving them a try before you buy any bed, mattress, or pillows, fast delivery great prices and even ask for some discount we will be using them again.
New bed and mattress - 22 Sep
Orderd bed and mattress on the wednesday and came the following day with no problems. The service from the trade customer service team was excellent and answered all questions which I had asked.
buying a new bed after 10 years was … - 20 Sep
buying a new bed after 10 years was very confusing, never knew there was so many options, however the guy was very helpful and understanding. the bed is due for delivey 3 weeks earlyer than stated which is a bonus now just looking forward to getting it and getting a good nights sleep
well done so far
Mrs emily potter
Very helpful. Clear and simple shop and website. - 07 Sep
I found the shop (Northampton) very helpful when browsing for mattresses for the first time. The brand, type of filling and prices were all very clearly labelled, especially when compared to the signage in Dreams. My questions were answered politely by the salesman, who made no effort to try and push a sale. We checked online when we got home, but could not find a better price for the mattress we wanted. The website was very easy to order from. Delivery was on time and the old mattress was removed (£20 charge for this service). Very happy indeed.
Everything one could ask ref ordering … - 22 Sep
Everything one could ask ref ordering and delivery and very helpful when I rang for product information -said they would contact manufacturer and get back to me which they did very promptly.Wish all purchases online were this easy.
Delivered promptly by very helpful … - 17 Sep
Delivered promptly by very helpful delivery man, mattress extremely comfortable and good value. Had bought single mattress in same model for son, about 8 months previous - he's also very pleased with his so when we needed to replace our double mattress we had no hesitation in going for same model from Mattressman. Very satisfied and would definitely recommend.
Great customer service - 05 Sep
Great service in the shop, really helpful. Rang to order, after making up my mind, and was dealt with efficiently and politely. Was given a slot for delivery, then a further text to confirm. Delivery guys were punctual and accommodating; they even carried it through, unwrapped my mattress and flipped it for me so I could check it all around. Nothing was too much trouble! They took all rubbish with them too! A really friendly and professional service all the way through the purchase. My Hypnos mattress is amazing!!!
I live in the Highlands of Scotland … - 08 Sep
I live in the Highlands of Scotland where it is the norm to either get told we don't deliver there or get charged an inflated price.mattressman delivered free as advertised. I received a named brand mattress excellent condition at an excellent price delivered 2 days after it arrived in store,I was kept informed of the progress,the staff were more than helpfully all in all a pleasure to do business with. I would recommend this firm without any hesitation
Mr Thomas Watt
Great service, great choice and very keen prices. - 11 Sep
We have used Mattressman quite a lot over the past couple of years due to a house move, other family relocations and student age children.
The company have provided us with all our mattress and bed needs. We have experienced a great service at very good prices.
Very good from start to finish and the … - 17 Sep
Very good from start to finish and the delivery men were fab taking shoes off and very polite nothing to hard for them great company I feel that the delivery men don't normally get credit where credit is do very very professional well done ?
Darren is a very knowledgeable salesman … - 11 Sep
Darren is a very knowledgeable salesman who took the time to explain the various makes of beds & their particular design features. He gave us time to try out the various makes in a courteous & professional manner & at no point did we feel hurried or pressured. After some deliberation, we choose a Hypnos, which although out of stock at the time, came in ahead of schedule & was delivered exactly within the time slot we were given & by two careful & caring guys. This is now our third purchase from Mattressman - which I guess says it all!
Would not recommend - 21 Sep
Would not recommend. Ordered my daughter a new single bed a few weeks ago, paid the extra £10 for a Saturday delivery had an email saying it was delayed, no contact until the Monday to re-deliver. So Thursday after 6pm was arranged to again have no delivery and a daughter with no bed due to getting rid of her old on the Saturday! Poor.
Excellent snuggle beds amberley - 15 Sep
Excellent snuggle beds amberley small double. Great communication throughout the process, with delivery exactly within the two hour window provided the day before delivery. If only every retailer could get these simple but important things correct.
Matt at Peterborough was both helpful … - 13 Sep
Matt at Peterborough was both helpful and informative.
The next day delivery was amazing as I ordered at approx1.30 and the bed and mattress were delivered at 11.00 the following day.
Fantastic value and great quality products!
I couldn't be more happy
Excellent Customer Service and Product Knowledge. - 12 Sep
The salesman had excellent knowledge of bed products, helped with measurement and what young university student would need and also advised which pillows were suitable for Vegan customers.
Customer Service was Excellent.
They let my young daughter try 2 … - 22 Sep
They let my young daughter try 2 mattresses side by side and gave us all the time we needed to make the right decision, we were allowed to choose a delivery date to suit us, gave us an estimated delivery time on that day, then called to give us have an hour notice. Good service.
The experience was pleasant - 22 Sep
The experience was pleasant, we went in the shop looking for a mattress and the manager was very helpful. We managed to get a mattress and had it delivered after a few days as it was just before the weekend. However the delivery driver was quite rude and just wanted to dump the mattress by the door and didn't want to help me carry it despite it being so heavy.
Mattress man experience - 02 Sep
The process of purchasing our new mattress was so easy and stress free from walking into the shop through to delivery. The store staff were pleasant and informative. Delivery was as agreed. we are more than happy with product which is sooo comfortable
The delivery guys were great - 18 Sep
The delivery guys were great. They offered to remove their shoes and were very careful taking the items upstairs.
Found slight damage to the 2 of the feet on the bed frame but decided to live with the damage as it was only minor. The assembly instructions were hard to follow as they were on a small sheet of paper with even smaller writing.
Highly recommended - 19 Sep
Next day delivery great except timing. Expected 2 to 4 delivery. They rang in morning to say they wold be here in 10 min. Which was awkward I said no but arrive anyway. Also most people offer free installation. We had to do it ourselves. Nightmare! Only downside. Overall good.
Easy from start to finish - 13 Sep
Easy from start to finish. Ordering so easy. Delivery right on time, just inside the 2hour slot. Delivery guys polite, clean and friendly. Mattress brilliant, good night sleep every night. Just what I wanted. Thank you
The service was amazing - 07 Sep
The service was amazing, I couldn't believe how quick the delivery was, ordered one day delivered the next. I can't really comment on how good the mattress is because nobody has slept on it yet as it is on a guest bed. What I can say it looks very good quality for the price I paid. Will certainly be recommending Mattressman to my friends.
A* Service - 05 Sep
Very good clear and concise service from start to finish, sales were handled with professionalism that some larger firms could learn from. Delivery was bang on time and the gents were swift and polite. Absolute pleasure to deal with.
David R Ross
Service excellent - 03 Sep
Service excellent. Delivery earlier than quoted, leaving me with the rest of my day free. The mattress topper is proving a hit and I recommend it to others. It does slip a little ib use though. Need to add some velcro.
Fabulous service - 21 Sep
Fabulous service. We ordered two bed frames and they are perfect and an absolute bargain! Elsewhere we'd have paid double and more. Easy to order, free delivery on our chosen day. Thank you.
To the reviews that are negative about the delivery service, the gentleman I had was brilliant. Matress man obviously use a courier service, so I guess it depends who you get. But it does clearly state in terms and conditions about how many men you get to help and how and what floor your get your order taken to.
Orbit Silver - 15 Sep
Beautiful bed. Great value for money. Happy with the quality. Definitely recommend to anyone who is looking for an elegant addition to their bedroom. Easy to assemble. Very pleased with the Mattressman.
Very good service - 16 Sep
Very good service, good knowledge on all available products! They also give you your own time and space to pick what you want without pestering you.
Good quick delivery, they give you a 2 hour slot the day before and call you 30mins before they arrive
Easy and straight forward. - 21 Sep
Easy and straight forward even when I made a mistake with my order.One call to the helpline and it was sorted.Delivery arrived within time slot and placed where requested.Excellent service all round.Would thoroughly recommend them.
Very good service - 12 Sep
Very good service, the mattress is as described and very comfortable. The delivery driver was friendly and helpful. The only negative was the outer packaging which was very dirty, luckily the driver put the mattress in the garage, but when removed the inner plastic cover was clean and it could be brought indoors. On the whole a quick and efficient service which I would highly recommend.
A bit of a shakey start as they got the … - 13 Sep
A bit of a shakey start as they got the delivery amount that I had to pay wrong but it was sorted and they were very polite and handled it with ease.
It arrived on the day they said it would and I am happy with the product.
Mrs Nadine Hemming
Very quick - 09 Sep
Bed ordered and delivered for free in few days- good quality and easy to build. Given two hour delivery slot via text and requested call when close- didn't get this despite email saying I would but delivery driver waited five min for me to pop home as called when arrived so all good
Professional and friendly service in … - 21 Sep
Professional and friendly service in store did not feel pressured into purchasing. The bed I wanted was not in store but advisor found it on their web site then spent some time choosing the right mattress thank you for not rushing us. Delivery men excellent customer service arrived early than scheduled which was excellent definitely recommend to everyone A*****
Very helpful staff.Item not in stock … - 17 Sep
Very helpful staff.Item not in stock was told when it would be in stock and it was in stock and delivered within the time frame. No problems great company to buy from and I would buy from them again
On entering the store we were greeted … - 05 Sep
On entering the store we were greeted and offered assistance. We wanted a single mattress and made a choice. The assistant advised us of a similar mattress originally dearer but now on offer apparently superior quality . We choose the one on offer. Great service very satisfied.
Good value bed and mattress - 10 Sep
Good value bed and mattress. Great customer service (I changed my delivery date twice with no problem).
Text day before with 2 hour slot for delivery.
Bed frame has just been made. Seems sturdy, good quality and comfortable.
All in all would definitely use Mattressman again.