Perfect service from start to finish - 19 Nov
Perfect service from start to finish! Extremely helpful and friendly in-store and not at all pushy. Delivered in 2 hour time slot, with a phone call 5 mins before arrival. Mattress is fantastic and now waking up with no backache.
Thanks to all at Westwood store and the delivery guys.Will definitely be shopping here again.
So sad - 20 Nov
Never been so uncomfotable, sleep-deprived or miserable. I didn't mind spending £900, but the mattress is nothing like the one in the shop. We were told it might be a little more firm, but after 5 nights I've only managed to get some sleep for 2 without moving to a spare room in desperation. The saddest part is that I paid £20 for my old mattress to be taken away. What I wouldn't give to have it back and to have a good nights sleep and no back ache. I was a returning customer, but never again.
Ordered wrong mattress. Helped me fix it quickly with no bother! - 08 Nov
Thanks to my wally of a son, we ordered the wrong size of Mattress. Sarah @ Mattressman rectified this with no bother. Sarah ordered the new mattress for me and charged only a nominal and fair cost for collection of the incorrect one, especially as they will collect the wrong one two weeks before the correct size is available so will have ended up making a total of 3 trips to my house! Have purchased from Mattressman before and was happy then. I'll be happy to recommend and buy again in the future.
Disappointed - 15 Nov
Was really pleased with the bed we ordered. However, when it was delivered some of the boxes were open. We were not told we had to assemble the beds ourselves. When putting together the THREE support legs were missing. We had to wait 4 days for the support legs and then we received TWO. A bit fed up now.
We had already bought one mattress from … - 08 Nov
We had already bought one mattress from Mattressman and when we needed a second it was an obvious choice to buy from them again. They have a wide range of mattresses at very reasonable prices. The sale was not rushed or forced upon us and we tried several before deciding which to purchase. Several delivery options were available and the guys arrived right on schedule. Many thanks and highly recommended.
Order MM1126148 - 09 Nov
Order MM1126148 - Healthosleep Discovery King mattress. I spoke to an excellent customer service representative, Vicki in Norwich who dealt with my order efficiently and quickly. Very polite, knowledgeable and helpful with excellent product knowledge. Navigated me through the payment and delivery process. Also thanks to the salesman Gareth at the Salhouse road store who was polite and not pushy. Very pleased!
Both bed and mattress arrived in … - 20 Nov
Both bed and mattress arrived in perfect condition on the dates arranged and are good quality items at a very competitive price.I will not hesitate to use this company again and recommend them to my family and friends
No pressure environment in store - 05 Nov
No pressure environment in store, we were free to try out all mattresses without a sales person standing over us however they were there to offer advice and assistance when needed. Really really quick delivery and so far a fabulous mattress!
Very helpful delivery drivers - 07 Nov
Very good service all round. Item was dispatched the same day and delivered next day. We were given a 2 hour delivery window, also received a phone call before delivery to make sure we were in. Delivery drivers made sure we had all the information we needed about unpacking and allowing the mattress to settle.
Have always been completely satisfied … - 20 Nov
Have always been completely satisfied with anything I have bought from Mattress man .. the service is really good and very prompt with the chaps giving a quick call when they got close by....they delivered to the room required and took away all the packing . All done within 10mins.. mattress is absolutely perfect too.
Mrs sarah clarke
I was impressed by your customer …service - 08 Nov
I was impressed by your customer service with full explanation of how to care for my mattress and another product I have purchased.Delivery was on time and was carried out in a good way all be it was a long haul to my flat along a very long corridor but yes the lads carried it out with precision thanks. Looks a very sturdy bed and the mattress is really comfortable .Have slept very well this last few nights I would recommend you to my friends and family.
Very happy with the product but !!!!! - 20 Nov
Very happy with the product. It was an Ottoman king Size bed. Very sturdy when put together and arrived damage free. Only thing that stops me from scoring a 5 is that in this day and age it doesn’t take rocket science to give a customer an arrival window of time for the delivery. I wasted half a day as not even a morning or afternoon delivery prediction was given so I could not do anything until the delivery was made at approx 12:30
Great service, colour different to pictures though! - 16 Nov
Great service from the company and delivered promptly. The pictures on the website made the wood and metal bed frame we ordered look silver (and it has the colour listed as silver) but it’s really just grey, which was a bit disappointing, hence three stars.
Good help at the showroom. - 19 Nov
Good help at the showroom.
Although the mattress we chose was out of stock, it still arrived within a week and was carried upstairs and placed in position by the delivery men. Very polite and efficient. Mattress is very comfortable and well worth what we paid.
Mr Peter Emerson
Top quality/value bed frame - 09 Nov
Easy to order, delivered when stated and easy to assemble. Lovely bed, as shown on photo. Really top qualityand excellent value for money. Always slightly nervous ordering on line, but no need to worry, really easy transaction, and superb bed frame. Just what I wanted, thank you so much, will recommend. 5*??
We had a really brilliant experience … - 15 Nov
We had a really brilliant experience when buying the bed with the salesman who was first class. The bed arrived yesterday so we have experienced our first night on it. DEFINITELY 10 STARS!!!! Many thanks for a BRILL nights sleep and hopefully many, many more.
Mrs Penelope Miles
As always a great service from Mattress … - 20 Nov
As always a great service from Mattress Man, this is my 3rd mattress from them in the last few years and can't fault them. The matress itself is really comfy and snuggly, although you do need to leave it to air for a few days before using as it has quite a chemically smell for a bit.
From choosing furniture to delivery the … - 20 Nov
From choosing furniture to delivery the service has been excellent, the staff in store were most helpful in choosing bedroom furniture. The delivery service was prompt and the two young men delivering were most helpful and particular about removing their shoes. I was very impressed and would recommend Kerry’s.
Excellent value for money and delivery service - 07 Nov
Mattressman is good value for money. I've brought one bed through the shop a couple of years ago and was recommended a certain mattress different to one I was looking at and it turned out to be very comfy for my son. Now this time we ordered online as we liked the mattress so much we got the same but slightly bigger for our room along with a new frame. The delivery service was excellent this time, as it was when I used them around 2 years ago.
Extremely good service - 20 Nov
Extremely good service. Great effort by the aftersales team to arrange delivery time and to make sure we were happy. Lovely bed and good value compared to competitors selling similar products. I would highly recommend.
had a slight problem with a mattrass … - 18 Nov
had a slight problem with a mattrass , someone came out to inspect the mattrass,they then sent me the packaging,and next day a new replacement mattrass and took old one away. i have yet to come across better customer service. all this in seven days, first class company
Our second successful purchase from … - 17 Nov
Our second successful purchase from Mattressman.
The website is easy to use and prices very competitive.
Delivery was efficiently organised and on perfect time.
The delivery team were very polite and helpful.
They even insisted on removing their shoes before they entered the house.
Go visit in store if you can! - 11 Nov
Had a chat with the man in store because I needed delivery guaranteed after 2pm. He not only helped me choose a matress by pulling them all out so I could lie down on them, he then sat on the computer with me to order my bed and frame. He then telephoned the delivery team to make sure it was indeed delivered after 2pm, and he didn't charge for it (like it says on the web). The bed and matress was indeed delivered after 2pm by 2 friendly blokes who carried it up to my room. Superb service.
Great service, will recommend. - 13 Nov
I was given 24 hours notice of delivery date via email and then a text message to advise a 2 hour delivery slot. I was then given a 30 minute warning from the delivery team. Excellent service. The item was delivered with ample packing to help avoid knocks and it is exactly what we ordered. Great service.
Great mattress' for great prices - 12 Nov
Great mattress' for great prices! As we walked in we got a simple "do you need help" which we didn't at the time, then we got left alone and not pestered at all. Then when we chose our mattress, the sales man was very helpful in choosing delivery etc. Would recommend!
Great delivery, terrible mattress and customer support - 12 Nov
First off, I was very happy with the delivery team. They were efficient and polite.
The mattress is awful. It's described as a medium-firm but feels like sleeping on a brick.
I contacted the company via their live chat and no one was available so left a contact message asking to exchange the mattress. No one bothered to get in touch. Terrible customer service and will not use them again.
Quick and Easy - 10 Nov
Very surprised by how easy it was to purchase a mattress, organise a convenient delivery date and receive it. Showroom staff was friendly, not overbearing and knowledgeable. And for delivery, I had a two-hour slot texted to me the night before, driver rang when they were 20 minutes away and delivered right to the room.
Paid for an afternoon delivery time - 06 Nov
Paid for an afternoon delivery time, as we were moving into a new property on the day of delivery. So we asked for a delivery after 12pm. The shop said this was no problem at all but would cost £25.
On the day of delivery we got a phone call at 9.40am, when we was still in the estate agent informing us he'll be there in 20 minutes,
Causing stress, panic and confusion.
would buy from again so that tells you everything you need to know - 11 Nov
They were very helpful and knowledgeable instore.
There was an issue with delivery but on phoning the customer service team they dealt with the issue and bed was delivered the next day and i am well pleased with item
Delivery issues - 11 Nov
We have ordered the mattress through Stevenage shop branch. The shop assistant told me that we will get a text with a delivery slot a day before. It would have been useful if a customer is advised that a slot will be sent after 4pm the say before. The delivery was 30-40 minutes late. There was no communication from the shop or delivery team advising on the lateness. I had to contact the store and ask them to contact the delovery team. Once tge delivery arrived, it was all ok. So there is a need to improve communication between delivery team & the customer.
Excellent from start to finish.Highly recommended - 12 Nov
Excellent customer service in store. Speedy delivery and extreamly helpful delivery men. Took all packaging away and put our mattresses where we wanted them.
Our new mattress is amazing, extreamly comfortable and excellent quality. Highly recommended to use this company for all aspects.
No high pressure selling in the … - 11 Nov
No high pressure selling in the showroom. We were given all the time needed to select just the right mattress for our granddaughter without a salesman following us around. Although they were on hand for any questions we had. Quick delivery which arrived at the beginning of the time slot we were given. All round an excellent product and eccellent service. I would highly recommend.
Bought the Snuggle Beds Northern 4' 6" … - 04 Nov
Bought the Snuggle Beds Northern 4' 6" Double White Slatted Bedstead.
It's fantastic quality and really well made. I liked the large clearance area under the bed as well..delivery perfect and price great.
I bought this for my 11 year old daughter but to be honest it would be suitable for any age as so sturdy and well made...even the slats are bolted in preventing them from moving...
Great product and highly recommended!
website easy to use - 06 Nov
website easy to use, ordered a mattress and able to choose the delivery date (48 hours later) and it arrived on time, well wrapped in vacuum plastic and then an outer bag for additional protection. can't fault the mattress or the service.
I must admit I had not heard of … - 15 Nov
I must admit I had not heard of Matressman and was unsure whether to order. However I ordered a bed frame and mattress. We had a choice of delivery dates starting the next day. We chose a week later as we were away. Once I placed the order I received confirmation of the delivery date. The date before delivery I was given a two hour slot which was kept. The delivery men were friendly and polite. My husband put the bed frame together, he did comment that the instructions could have been better, but he did it. I am very pleased with the bed and mattress and the service we received.
As a landlord I needed two mattresses … - 20 Nov
As a landlord I needed two mattresses delivered to one of my properties and one mattress removed. The tenant was happy with the mattresses, the delivery and removal of old mattress. The price was reasonable. I telephoned the order and this went very smoothly. I have used them in the past and will use them again and would recommend them.
I asked for my old mattress away but I … - 18 Nov
I asked for my old mattress away but I was not billed for it so therefore the delivery man would not remove my old mattress.
Besides that the lady in the shop was nice and helpful without giving me the hard sell and mattress itself is wonderful.
The whole bed buying experience was a dream. - 16 Nov
The whole bed buying experience was excellent even the price. Bought two beds and mattresses. Excellent prices relaxed discussions and then the two delivery guys, Jamie and Ray, arrived in really good time and set up the one bed and cleared away the packaging within the time frame. Really well done.
Very good service from ordering to … - 15 Nov
Very good service from ordering to delivery.
Only a small quibble but as the lads brought my new mates into the bedroom I mentioned I was recovering from broken ribs and could they remove the plastic cover from the matress?
They dissapearing back to the van with my old matress, got the paperwork to sign and dissapeared without even acknowledging my request.
Mattress Man can sure deliver - 07 Nov
Went in store and chose the bed within 20 mins . Placed order and paid there and then . Very simple process and told delivery was in 7 days and expect 2 hour slot for delivery.
Had bed delivered as promised although no call to say they were on the way but I was in so I was lucky.
The guys bought the bed up into box room with no fuss , set the bed up with head board installed and took away plastic covering etc.
They were brilliant .
Brilliant service from start to finish . Will be back to by another bed guys before January .
Excellent customer service - 10 Nov
Excellent customer service, not pushy gave us advice then left us to it.He checked up on us a couple of times and was very helpfull and knew loads about the beds which really helped us.Would always shop there from now on and our new mattress is wonderfull hard to get up in a morning now.
Great service from Mattressman - 15 Nov
Great service from Mattressman, telephoned to arrange delivery on the day of my choice, called on the day when 30 minutes awayand two friendly chaps took my new bed to the room of my choice - assemble with no problems and looks great
Comfortable mattress, very good value for money. - 06 Nov
This mattress is very soft and comfortable, it’s a lot better than other expensive ones I’ve tried. The customer service was great. I rang to change my delivery date and the lady I spoke to was very polite and helpful. I was given a two hours delivery slot and my mattress arrived during that time. The delivery guys were very nice and took the mattress straight into my room. I’m very happy with this mattress and the service provided by this company.
Delivery - 08 Nov
No hassle, easy and quick to order. Would have given 5 stars but delivery was 85 mins late on given 2 hour slot -deliverymwn very apologetic but was only made aware of delay near the end of my allocated 2 hour slot.
Ordered online - 20 Nov
Ordered online, which was straightforward. Picked our day of delivery and the day before I got a text with a 2 hour delivery window. The mattress was delivered slightly outside of this but the guys called to say they were on their way!
Happy with the mattress and the service.
Order of double bed and mattress … - 12 Nov
Order of double bed and mattress delivered on time as promised. Bed was easy to assemble and sturdy. Mattress double wrapped for protection. Easy ordering process. Have also used in the past with no issues.
Me and my partner love the new mattress - 19 Nov
Me and my partner love the matress soft best nights sleep ....the only down side is my partner no longer has a dip on his side so doesn’t know when he has gone too far and came into my territory highly recommend
Fast and friendly professional … - 07 Nov
Fast and friendly professional delivery. The bed is good quality and looks really nice. The bad points are one of the holes for supporting the frame to the lift mechanism was drilled in the wrong place and we are missing a slat.
Very happy - 13 Nov
Great prices, excellent service. Delivery was very efficient to arrange, and exceeded my expectations -- the guys were superheroes, wrestling this thing the size of a small barn up too many stairs for me.
Sealy Mattress order - 14 Nov
I have been using a Sealy mattress for years now, mattressman was the best priced supplier, not only that I was able to choose a date convenient to myself for delivery with no extra cost. Delivered on time and exactly what I ordered. Great service.
Perfect! - 09 Nov
Ordered online and arrived in perfect condition at the agreed time, the drivers were great and really helpful.
The bed and mattress are first class and way better than the price would suggest.
Putting everything together was a breeze and everything required was present and correct. The bed frame is really solid ;) and the mattress is firm but really comfortable.
My first experience of Matressman and I’m delighted.
Very Helpful and knowledgeable in shop … - 09 Nov
Very Helpful and knowledgeable in shop ( March Branch) , explained construction of mattress allowing us to make the best choice for our sleep patterns.
Delivery could have been next day if wanted.... taking out finance was easy as well..
I was delighted with the service right … - 05 Nov
I was delighted with the service right from ordering my mattress to after delivery, the 2 guys that delivered and fitted the new mattress we're very polite and professional even took away the packaging and the old mattress. I definitely recommend this supplier and the mattress and the whole experience thankyou to all concerned.
Great service - 19 Nov
Great service - very helpful advice given by the salford branch when buying a mattress online for an elderly relative. Mattress was delivered with no problems to the tenth floor of a high rise building and the mattress is great. Thankyou!
No pressure sales in store (openshaw) - 06 Nov
No pressure sales in store (openshaw), the guys just let you get on with trying out different mattresses without any hassle. Delivery was next day, received confirmation evening before and a phone call on the day. If all buying experiences was like this it would be fabulous. Highly recommend.
Very impressive - 13 Nov
We recently purchased a replacement king size mattress. The service was very good. There was no pushy sales person trying to upsell other items. Good choice of various makes and prices. Just straightforward facts along with the good prices they were very good. The added bonus was that it was delivered on the Wednesday following the Sunday we made our purchase.
Nice frills sales, straight forward sales, perfect. I would have no hesitation in recommending them.
we bought our mattress from the Milton … - 13 Nov
we bought our mattress from the Milton Keynes store staff were very helpful and friendly.. no pressure sales but willing to give lots of advice. delivery was excellent again by 2 very helpful and polite men.
Excellent Salesman at the Westwood … - 13 Nov
Excellent Salesman at the Westwood Cross Branch and the Matress is Excellent. Great price and very good quality. I will be buying off this Saleman again and have steered peoople towards the store as its deffinatly the best in Thanet. Dont waste your time in Dreams at Westwood, They are pushy and not child freindly at all. The manager clearly has a problem. Maybe they should take a training course with the sales man at Matressman Westwood he clearly knows what he is doing when selling products and is socially aware and empathic.
Superb service and great prices - 20 Nov
Superb service and great prices. The delivery men gave me a call half an hour before delivery. They were very happy chirpy gentleman and took their shoes off without being asked. Didnt complain about the stairs and happily took the old one away. Very pleased customer and great delivery guys
Very impressed with the service we … - 21 Nov
Very impressed with the service we received from the salesman in York’s mattressman store. He was helpful with his knowledge of mattresses but not pushy. It was delivered without any problems and the delivery men took the packaging off the mattress and took it away leaving the mattress on the bed base!!! Over all a definite 10 out of 10. Very happy buyer ????
Great product, great price - 19 Nov
A good selection of reasonably priced matresses. Friendly staff and super quick free delivery. We had a two hour window for delivery which was spot on. The drivers were friendly, quick, and professional. Mattress is really comfortable and helping both our backs.
helpful customer service - 09 Nov
Really good customer service ! They kept me informed all the way.mattress arrived today as stated,with a phone call telling me they were on their way. well pleased, just hope the mattress is as good as the service
Excellent products & Service - 12 Nov
After looking round many of the other high street bed retailers and nearly losing the will to live finally came to the Openshaw branch of Mattressman.
Great range of beds & mattresses with friendly advice and help BUT no hard sell.
Even looked online to see if they could get another product for us.
Best thing though was no long delivery times,ordered on the Sunday and delivered Tuesday.Highly recommended ??
Although I had to wait a few weeks for …Manhattan bed - 18 Nov
Although I had to wait a few weeks for my order , once in, the service was very swift . The delivery was timed to perfection. I now have the perfect bed at less price than on the high dtreet. Well worth the wait !
Bed was delivered … - 20 Nov
Bed was delivered close to when we required it.
Despite the delivery ticket saying the bed would be taken to the bedroom on delivery they would only drop the bed off just inside the house despite the 80 year old lady offering to assist them take it upstairs!!!
The wooden slats were filthy and when assembling the bed some of the bolts need replacing due to poor quality. ( this is obviously the manufacturer and not mattress man but still disappointing).
Shop staff were helpful and friendly.
The package itself arrived damaged and opened - 14 Nov
The package itself arrived in a terrible condition. The box for the headboard was torn beyond belief and the protective packaging non-existent.
The box containing the slats was open and parts may have fallen out, but I'll never know!
They sent a single delivery driver to deliver a box clearly marked "2 persons" and we struggled to get the bed through the door. Heaven knows how this would have been delivered to anybody else.
Excellent service. - 07 Nov
Good impartial advice and no pressure sales from Peterborough branch.
Next day delivery within 24 hours of order by very helpful, careful professional delivery men.
Great experience, I highly recommend this company and people.
Excellent product and service - 20 Nov
Friendly helpful service, amazingly quick next day arrival of mattress and polite and efficient delivery men. Very comfortable mattress. This is the second we’ve bought from them as we were pleased to find a local company. Would strongly recommend.
cant even organise 1 mattress to be … - 08 Nov
cant even organise 1 mattress to be delivered we are now on the 3rd delivery my 3rd day off work and not even some good will gesture for the inconvenience still no mattress very poor customer service thanks for nothing
Super efficient and friendly staff who … - 09 Nov
Super efficient and friendly staff who were really helpful especially with delivery times; most helpful. I bought the single 'Jessica' bed in cream and the quality has a beautiful finish - I also bought the Shire Quilt Mattress which fits in snugly so no movement. The bed was easy to assemble with good clear instructions.
I would definitely recommend buying from Mattressman and am really pleased I did!
Excellent all round! - 21 Nov
I ordered by telephone as I still like a personal service. The guy was very helpful and friendly. The mattress came the next day as promised. Lovely mattress. The text kept me updated with the delivery time. All round excellent service. Would recommend to anyone!
Amazed by John in the customer order … - 09 Nov
Amazed by John in the customer order department. 100% committed to providing excellent service. Spent time looking for alternative items that would be suitable and came up with an even better headboard.Well Done John
Pleased with the bed frame and mattress … - 08 Nov
Pleased with the bed frame and mattress the only fault I can find is the four screws on the bed head and base are very difficult to tighten.the Allen key you supplied needs a lot of pressure to get into position.other that that I am pleased with the bed
Mixed experience - 14 Nov
Mixed experience - salesman messed up the sale by taking payment in store then admitting it was incorrect - okay mistakes happen but his attempts to rectify the issue was poor.
Customer service by phone and text for delivery were better.
Don't believe them when they say it's simple self-assembly! My helpers had to return to the store to see how bed frame was connected.
Clear display labels in showroom and reasonably priced compared to rest of market.
R C from Birmingham
Value for money - 06 Nov
Easy to purchase. Exactly what I ordered and what I expected. Friendly and on-time delivery.
Little bit of dirt on one of the corners of the mattress. Not sure how it got there as the mattress was covered in plastic when delivered. But overall happy.
Spot on - 05 Nov
Ordered bed frame, no messing, choose despatch date, email confirmation, email despatched, bed arrived correct date and time, even phoned to make sure everything arrived correctly, defo order again and highly recommended, thank you
Surprisingly Good - 08 Nov
Ordered my item late afternoon through a very easy to use website after spending some time comparing items/prices on other sites. Received the item by noon the next day with the free delivery they offered. Very pleased with my competitively priced purchase and the level of service received... Highly Recommend
Excellent service from Mattressman - 20 Nov
Excellent service from Mattressman; very professional company to deal with. Non-stock item delivery arrangements dealt with swiftly and efficiently, and the mattress arrived on the day and time agreed. I was kept informed of progress via text and email throughout the process. The mattress was a gift for my son and he says it is wonderful - thank you!
1st class product, 1st class service - 10 Nov
This is the 2nd time I've used mattress man and to be honest I wouldn't bother looking anywhere else, they offer such a wide selection of mattresses and it's hassle free to order. They keep you updated on your order and the delivery drivers were really friendly, professional and helpful. The mattress I've just bought is the same as my previous one just in king size as the double one I had for my old bed was so comfortable.
Good service. - 20 Nov
Store staff were very helpful and informative about their products. After ordering our mattress we were kept informed of the delivery date and time it would arrive . Very pleased with our purchase and only reason that it wasn't 5 stars was that the delivery driver was so miserable.
Sales staff very helpfull and … - 14 Nov
Sales staff very helpfull and informatif, given delivery date and day before that a delivery window of 2 hours was given,
Mattresses arrived on time, excellent staff unwrapped and positioned beds etc. Very pleased with service.
My experience of this store was …product knowledge. - 18 Nov
My experience of this store was excellent. John who helped me choose a mattress for myself and my hubby was extremely knowledgeable about the products and made choosing the one for us very easy. Ive slept like a log now for the last two weeks as the delivery was only two days after.
Good Quality and Relaible Service - 10 Nov
I ordered this mattress and needed it urgently before my husband came home from hospital. The mattress is excellent and arrived as they said it would the next day. delighted and will recommend to everyone.
Sold a mattress cover to get a long … - 05 Nov
Sold a mattress cover to get a long guarantee! Guess what when it was delivered with mattress it was a waterproof one. I don't need one at present age and wouldn't have spent quite a lot of money on it if I had known. When I questioned store y
they just referred me to customer services who duly rang and stated they couldn't refund my money. I hadn't asked for money back (would be nice though) just wanted the store to let it be known they were selling waterproof covers.
Charge to deliver on a Saturday and another charge to remove old one no wonder they are laying on country lanes.
Great Product/Great service - 17 Nov
Ordering process was straightforward and dealt with by very helpful and courteous staff.
Very pleased with the new matttress. Delivery team arrived promptly took away old mattress and delivered new one very efficiently
Perfect service from start to finish - 18 Nov
Perfect service from start to finish! Extremely helpful and friendly in-store and not at all pushy. Delivered in 2 hour time slot, with a phone call 5 mins before arrival. Mattress is fantastic and now waking up with no backache.
Thanks to all at Westwood store and the delivery guys.Will definitely be shopping here again.
Brilliant service,I've ordered from … - 15 Nov
Brilliant service,I've ordered from mattressman a few times over the year's and never disappointed, delivery was on time and the two delivery men were helpful and friendly. The items I ordered,a mattress and bed frame are great quality, very happy.
excellent experience… - 13 Nov
Good service in store with helpful advice but no pressure. Efficient sale staff and wholly run sale. delivered next day but I didn't get a call to tell me of delivery time. In my case it didn't matter.Good and efficient company
Very helpful nice having courtesy call … - 18 Nov
Very helpful nice having courtesy call 30 minutes before delivery. On delivery day I asked nicely if they could remove their shoes because of new cream carpet in bedroom! there was no hesitation. Would definately recommend.
Excellent - 13 Nov
Excellent service. From ordering to costumer care to deliveries, everyone worked perfectly. We were so please with the first order that we have used them again since and we received the same service quality.
Can't fault them - 17 Nov
Can't fault them. The guys that delivered my order were fantastic, putting everything in the rooms exactly where I wanted them.
Customer services were great too. I had a few bits on my bed missing or not right and they were so helpful on the phone and got everything sorted out and I received what I needed the next day.
I would highly recommend mattressman and will definitely be using them again.
Miss TINA WOOD
We ordered a rug,the service was … - 11 Nov
We ordered a rug,the service was excellent, the rug was obtained earlier than the estimated date and an agreed discount was increased when we collected it! A free local home delivery service was offered if we had required it.
Mr Malcolm Guest
Quality customer and delivery service - 07 Nov
Quality customer and delivery service.
I am a returning customer,having previously purchased 3 mattresses of various sizes for own use and gifts. However, my wife feels this mattress is a little too firm for her, unlike the Healthopeadic latex pocket 1000, where she felt like she was sleeping on a cloud.
Great purchasing and delivery process - 19 Nov
Website worked really well. Placed order online without any fuss. Product was despatched and delivered as expected. Both delivery men were polite and friendly. Would not hesitate to use this company again and recommend them to other people.
I thought I had a mattress till I spent … - 06 Nov
I thought I had a mattress till I spent money buying my xtmas mattress present. I immediately felt the difference between what I had before and now. It's excellent and best spent money. Thank you Bedman
Excellent company - 07 Nov
Excellent company. We originally chose a memory foam mattress but just couldn't get on with it and found it very uncomfortable. I got in touch with mattressman who immediately offered to exchange it for a different one, this was all done very quickly and efficiently and we are extremely happy with the replacement. You have one happy customer. Thank you mattressman.
Mattress Topper - 14 Nov
Thought it would have more weight. Keeps moving over the bed as has no substance. Would have been better to have straps at each corner to secure to the mattress. It is a shame as not uncomfortable to lie on.
Efficient and friendly - 13 Nov
Whole process has been smooth and efficient. The salespeople were knowledgeable, the showroom was clean and well laid out (Norwich). The mattress came when promised and the delivery people were friendly and quick. It would have been nice if they had taken the mattress out of the plastic, but otherwise a wonderful purchase. The mattress is fantastic.
We were very pleased with our new well … - 05 Nov
We were very pleased with our new well made mattress it came wrapped in a large thick plastic bag and also in a strong cardboard box .
The order was placed on Sunday afternoon and it arrived at 9am Tuesday morning
Many thanks to all at Mattress man .
Mr michael keenan
A great shopping experience in store. - 15 Nov
A great shopping experience in store.
We were asked what we wanted and then shown all the options.
There was no pushy sales pitch, just good supportive advice.
Delivery was at a time that suited us,
The mattress we bought was perfect, great value, good quality
A first class service from beginning to end.