If you want cheap rubbish then buy from… - 07 Aug
If you want cheap rubbish then buy from this company.We bought a mattress a few months ago,we had to have a engineer from HOMESERVE out to inspect the mattress, he said after the inspection and lying on it,I WOULD RATHER SLEEP ON THE FLOOR...
Really rubbish ..WILL NEVER USE AGAIN
Mr Mark Ferguson
Very efficient until I tried to phone… - 22 Jul
Very efficient until I tried to phone customer services regarding a query.
On hold for ages, never got through or halfway through waiting, call disconnected.
Would hate to have a real problem.
Delivery due tomorrow, let’s hope all ok.
Incomplete delivery - 29 Jun
They make you wait in all day to have only half the bed delivered. Then when finally arranged to deliver the other half “promised next day early morning delivery”, nothing!! so again another half day taken off work.... Nobody again answering the phone!! Stay away! No customer service. Struggling to make contact for a refund!??
Excellent customer care - 20 Jul
Website easy to navigate and order, good choice of items available, excellent communication throughout purchase and delivery by text messages and emails., delivered on time with very pleasant courteous delivery personnel. Mattress of very good quality too - will definitely use again
Excellent Service - 18 Aug
A very good service at the showroom as compared to other retailer in the same retail park. Here we were approached straight away if needed any help. We were given personal service in explaining about the level of firmness and comfort of the mattresses. Excellent service and salesmanship and we ordered the mattress to our choice, which was delivered in time. we were informed the day before the time slot for the mattress to be delivered. Moreover they also had courtesy to let us know half an hour before the delivery time.
I have only given 4 stars as my new bed… - 05 Aug
I have only given 4 stars as my new bed and mattress was delivered on time.I had also paid for my old bed and mattress to be taken away. The men were only able to take the mattress as they did not have any tools to dismantle the base. I am a pensioner and I called my son to dismantle it for me. I also had to assemble my new bed frame with the help of my daughter.
We are very pleased with the purchase… - 30 Jun
We are very pleased with the purchase of our new mattress. The quality is good, price reasonable, delivery as agreed; the website was also informative and very easy to navigate, the choice excellent and the payment procedure unproblematic.
Suggestions for improvement:
1) a narrower time-bracket for delivery, rather than a whole day;
2) an option to have the old mattress taken away.
All in all, a pleasant experience.
Due for delivery on Tuesday my wifes… - 19 Aug
Due for delivery on Tuesday my wifes day off received a text to say it was on its way. Some time later that day a phone call to say it would not be comming. Very disappointing. Re organised for Saturday arrived on time.
Great service and mattress - 07 Aug
Great customer service and great mattress. Good value for money.The only issue that I had was that at the time of purchasing mattress we did mention that boyfriends number is best for contact but when they called to arrange it my boyfriend has been told that he is not allowed to arrange delivery as booking was under my name.So just a little of misunderstanding but other than that no issues
Excellent all round - 13 Aug
Quick, efficient, good value for money. I’ve used Mattressman in the past and found them to be good; they did not disappoint this time. The have a comprehensive range of mattresses; their online information is helpful, as is the advice provided by their staff; they deliver quickly; and their prices are good. I will buy from them again.
Mr Nigel Williams
Great products and service - 02 Aug
Having searched in a few department stores and other furniture shops with no success I wished I had saved my time and gone straight to Mattressman!
A large range of products available to try out, simple and helpful service, excellent delivery arrangements, can't fault them
Disappointing first order with Mattressman! - 11 Jul
Items arrived on the day expected but the footboard was damaged as the top rail had came apart from the bottom half, the nails underneath it were crooked and one of the lugs had broken off. I will have to see if I can fix it with no nails or some similar glue. I needed the bed so was not able to return it and wait for a new delivery.
Poor service - 16 Aug
I have used Mattressman before several times and not had a problem, this time however has been very different. I booked a Saturday delivery for an extra £30 waited all day, nothing came. On the Monday I tried to get through by phone for most of the morning, no one picked up, so I sent an email, no response. The mattress finally turned up at 3pm Monday afternoon when I had gone out. I have emailed them again regarding the £30 extra I paid for delivery, still nothing, extremely poor service.
Roma Single ottoman bed frame - 30 Jun
Roma Single ottoman bed frame, single mattress & double mattress ordered: Great service from the visit to store to delivery of items. Only hiccup was wrong size frame delivered (Salesman input wrong size and partly my fault for overlooking the mistake on receipt in store) which was rectified promptly via customer services. Delivery men were friendly and polite. Would use this company again :)
The product (Millwood double frame) and… - 27 Jul
The product (Millwood double frame) and delivery services are very good. About three years ago I bought the same bedframe from you and the oak gave out strong formaldehyde smell, so I had to leave the window open for about three months to let smell disappear. This time I have taken precautions to leave the frame in the garden for a few days but it is smell free, I'm happy. Thank you very much!
Incomplete delivery - 29 Jun
Ordered a bed and mattress. When the bed was delivered it was incomplete, we got two sets of sides rather than a set of sides and foot and headboards. Looks like I’ll be sleeping on the floor for the next week ??
The delivery guys were fantastic, they noticed and let me know they thought was something wrong and contacted customer services
We were impressed by the variety of… - 21 Jul
We were impressed by the variety of mattresses on offer. The sales assistant was extremely helpful too. We ended up buying a mattress that was made in Norwich by a small family run business. It was delivered on time & is very comfortable to sleep on.
We will definitely buy from Mattressman again.
A good all round experience - 30 Jul
I was able to go around and try all the mattresses without being hassled , when i had made my choice the staff were very friendly and helpful . They provided useful information ,like how to look after our mattress and what we could buy to protect it . It was a good all round experience shopping in Mattressman .
I was delivered the wrong bed my… - 29 Jul
I was delivered the wrong bed my children decided to assemble my bed while I was on holiday to my horror it was a grey fabric bed when it’s should of been a black leather bed
I called up and explained the situation I was asked to email pictures on doing so I received an email and a apology and Was offered £25.00 off and if I would like to keep it I refused the offer as I think it’s ridiculous plus it’s not the bed I wanted.
I am still waiting for this matter to be resolved the customer service is beyond words
Customer service in store - 14 Aug
Customer service in store, very helpful without being overpowering Delivery arrived early, operatives very pleasant, even offering to remove their footwear before entering our home. Mattress packaging removed and taken away, Overall very pleased.
Please note that the spelling of my name is Glennis, Trustpilot have been informed of this previously, not so efficient !!
Mrs. Glinnes Watts
Really good to deal with from buying in… - 17 Jul
Really good to deal with from buying in store to delivery we had no problems and were kept up to date about times. When we had a small problem with the mattress we followed the complaints procedure and the mattress was changed without a fuss within a few days. Would certainly use them again
New bed - 06 Aug
From start to finish very pleased with the service we received, the salesman was informative and helpful, the purchase of the bed was uncomplicated, the delivery people were efficient and cheerful, and the bed didn't take as long as anticipated to assemble!
Thank you - much appreciated
Very good mattress - 23 Aug
I didn't know what one to get so had a live chat with someone that was very helpful. Then ordered it on line and then it was delivered the next day. The delivery guys were very friendly and helpful. The mattress is very good for its value like other reviewers said. Had it four days so still getting used to it. But it's a good mattress and would recommend it to others
Next day delivery was excellent,downhill after that. - 19 Jul
Next day delivery was excellent, but the mattress arrived damaged - grease mark on edge and a hole in the underside. Sent email to customer services and did not receive a reply. Tried phoning but no one answers. Happy with service - no I'm not. Order ref.MM1243958.
I wrote a review recently which I… - 19 Aug
I wrote a review recently which I wasn't 100 per cent happy I was hoping for compensation as I had to buy cleaning equipment to remove the oil / brake dust that was on the inner mattress hidden by the outer plastic. This shouldn't of happened it should of come in pristine condition and cost 269 +.
General experience OK although… - 13 Jul
General experience OK although communications seem to be misaligned. I requested delivery of the first mattress on a specific date and it 2 days earlier - I was at home but that was by chance. The replacement mattress (because the first mattress lost it's shape and structure within a couple of days) was ordered and again delivery was made 2 days earlier than specifically requested because I was abroad.
It would have been better to have… - 20 Jul
It would have been better to have received a complete service, i.e. the bed was put together. £15 for carrying the parts through to a bedroom on the ground floor was a bit rich too.
It would have been helpful if the staff delivering had pointed out that the different coloured ends of the mattress covering meant one was the head end and the other the foot end. As a 70 year old it was a struggle to get the mattress onto the bed and very nearly the end of me when \I had to turn it.
Was looking for a quick delivery and… - 02 Jul
Was looking for a quick delivery and that's exactly what we got compared to some of the other bed places
Also saw 'free next day delivery' and thought that's a bonus but as we ordered it charged us for delivery and when looked around site it's only free if you spend over £100 which we were happy to pay but felt original wording was bit misleading
Martin from Colchester
Brilliant - 06 Aug
Brilliant. Website easy to navigate. Bed and Mattress arrived within 2 days. Very pleased with quality of product. Easy to assembly. Everyone happy!!! Thank you. Have used Mattressman before and will continue to use.
Just received our order from… - 01 Aug
Just received our order from Mattressman (MM1246737) a Hypnos Premier Ortho Elite. Unwrapping and putting it on the bed it is way shorter than advertised, in fact, some 3 inches shorter, meaning it does not fit our bed. Absolutely outrageous when you have spent over £800 on a mattress. Constant calling to the company is a waste of time, obviously due to the high number of calls (even though they are important to Mattressman). No, they are, honestly, don't you believe me? No me neither. Be very careful when buying from this company.
We were most satisfied with the…service we recieved - 24 Jul
We were most satisfied with the attention we received from the salesman at the shop we visited. He explained what the mattress specification was and as we already have a tempura mattress on a double bed we were happy to accept the one very similar as we just needed one for a single, but as the shop do not sell tempura we considered this to be equally as good. It was delivered the next day which we appreciated as we needed this quickly to accommodate relatives coming to stay.
Rhea bed frame - 28 Jul
Pleased with order process and speed of delivery. Bed frame was put together easily according to my husband. Only negative is the studs on the bedhead are not straight or equal distance apart but bearing in mind the cost of the bed frame and aggravation of asking for a replacement, which would no doubt be the same, decided to keep it.
Great website .. BUT !! - 06 Jul
So easy to get the mattress I wanted ( feels like a waterbed lol ) .. Bit annoyed thou when I went online to book / pay for the mattress it said " Order now before 4pm for free delivery on the following monday " the mattress was £80 .. But I got charged £87 hence why I'm not giving Mattress Man the full 5 stars seeing as I was charged inappropriately .. Sorry !
Wasted Saturday - 30 Jun
This is the second time that I have ordered a mattress from mattress man and have found them excellent, however my mattress should have been delivered last Saturday,so I was up and waiting from 07:00 and waited in all day until 19:00 and it didn’t arrive. I tried to phone them and found that there is no customer services on a weekend.I wasn’t happy about wasting my Saturday, and I wasn’t happy about not being able to contact anyone.
My mattress has been delivered today I’m pleased to say.
Very happy from order to delivery. - 13 Aug
From my initial visit to the store to delivery was excellent.
I met a lovely young man in store he helped me pick the best options for us. Going back a day or so later with my husband another young man was just as helpful. We placed our order & it was delivered on a date to suit us. We payed extra for a time slot & delivery to a room of our choice. We also paid for our old mattress to be removed.
The delivery men were so very pleasant & helpful.
The mattress we chose is very comfortable. We did take our time which i think has payed of.
Terrible - 17 Jul
Terrible, terrible service. How any company can think it is acceptable to deliver a Super Kingsize bed on a 16.5 tonne vehicle with 1 driver is a joke, and then you are expected to aid the driver in getting it into your property?!?
The description and what was delivered were wrong and you can not contact customer services after 5pm on Friday until 9am on Monday-if the phone is actually answered! DO NOT BUY FROM THIS COMPANY!
The Mattress is great - 06 Jul
The Mattress is great, delivery fast and on time, I have slept on the mattress for two nights now and its comfortable and already improved my lower back pain, the down side was on removing the covering from the mattress it had black smudges on one of the corners which was strange as it was covered in a thick plastic bag, also it would be better if it had handles on the side for moving about and turning over, apart from that i'm very happy.
100% satisfaction - 22 Aug
This is the third time we have purchased from mattress man. Sales staff are polite and let you relax in their showroom. Delivery is always well scheduled while the delivery team are also so happy!!!
Always recommend these guys
Mr Martin Taylor
Next day delivery of superking… - 01 Aug
Next day delivery of superking mattress. 2 hour delivery slot given and courtesy call to say they were 5 mins away. Cheerful, polite delivery men who took the mattress upstairs and took packaging away too.
Excellent price - 22 Aug
Excellent price, could not find cheaper anywhere and it was exactly what we wanted; driver was helpful and polite. The mattress came double wrapped in thick polythene so it was clean and unmarked. I would definitely recommend Mattressman and would certainly buy from this company again.
Poor quality product - 17 Jul
Poor quality product. Mattress not fit for purpose After just 3 months the edge collapsed and their customer service response was that this had been caused by someone sitting on it!! Would not buy from these again
Customer service very poor - 28 Jul
Mattress is great. Staff in store great. Customer service are nice too.
Only they don't answer the phone.
Monday to Friday only and they say they open at 8.30 but never turn phone on til 9. Spent. Good hour on hold the other day to be told I was being redirected to answer phone then ring out and cut off. Almost impossible to get hold of and as there is a problem with our bed frame-they have agreed to replace it with no arguments- it would be good to talk to them.
Respond well on facebook message but not even an automted reply to emails.
Rachel M Barker
A satisfactory conclusion to my visit to the Mattressman showrooms - 18 Aug
Visited the showrooms on Thursday morning and was immediately helped by a salesman.
I told him exactly what I required and he shew the range of mattresses available.
I picked the model I wanted and the sale was completed.
As promised my new mattress was delivered the next day and the old one was taken away.
Mattressman purchase - 02 Jul
I think this was the fourth purchase I’ve made from mattressman, I’ve never been able to find the same product cheaper anywhere else, and the service and delivery have always been absolutely perfect, I even managed to get 10% off this most recent purchase, cause luckily they had a promotion running, I wouldn’t hesitate to recommend them or purchase from them again.
Great experience overall - 22 Jul
Great experience in the shop, salesman explains the differences of the mattresses. Order placed, choice made about delivery date and additional removal of old mattress. Got 15% off. Delivery time was narrowed down to 2 hours on the day and they delivered on time, unwrapped and took the wrapping away as well as the old mattress.
The mattress itself is fantastic. Grand Duke king size and made in East England.
Beyond appalling! - 07 Aug
I received a broken mattress.
I emailed customer services - no response
I spoke to one of their staff members via their online chat. They told me to phone customer services.
I phoned customer services - no response. The lines were busy and I was diverted to voicemail.
When I did eventually get through to someone they were rude and hung the phone up on me.
Really stuck here as I spent over £600 pounds on a bed and now my wife and I have no bed to sleep on and no way of resolving the problem.
Great value - 07 Aug
We have been after a mattress for a while and wanted somewhere we could try them out on our own , without salesmen following you round or pressuring you.
We found the one we wanted with no fuss and great value for money. Delivery was quick and the delivery guys were great. I would recommend this company for anyone looking for a new mattress .
really quick delivery - 14 Aug
Ordered just before 4pm and it arrived at 12.30 next day. That was excellent as we needed it urgently. Delivery man was pleasant and carried the mattress straight into the house.
Only let down was that the single plastic packaging was torn in two places, and the mattress was marked. We had the option of returning it, but couldn’t wait, so accepted it.
It’s a deep mattress and the user says it’s comfortable . Erecting the base was straightforward.
What's not to like about Mattressman. - 03 Jul
What's not to like about Mattressman.
They had the odd sized mattress in stock and at a very good price.
We arranged delivery (using Live Chat) to a date to suit me and it arrived on time.
Extremely well packaged and a most helpful driver.
I would highly recommend to anyone.
4th purchase. - 16 Aug
Once again, I'm really pleased with the excellent service from mattressman company this is the 4th bed in bbc various sizes I've purchased over the years the products have always been excellent.
The manager of the Chelmsford branch was so very helpful. Thank you.
Mrs C Hayward
Lovely mattress, great customer service. - 20 Aug
Bought a mattress from them last week and their customer service was excellent. They contacted us every step of the way and there was no problem when we changed our minds (a couple of times!) about delivery. Would definitely use again. Mattress was also really nice and very good value.
Very very bad delivery - 17 Jul
Hi I am sat here at 6pm waiting for my mattress delivery to arrive
I have been at home all day waiting no phone calls no emails to keep me updated on a delivery time, Why do they send you a delivery date and do not stick to it or even phone you if there is a problem.
I have had the day off today which has been a complete waste of my time.
When will it arrive tomorrow,the next day who knows ? ?
I feel like cancelling my order
When I bought my mattress I wasn't told… - 10 Aug
When I bought my mattress I wasn't told that it would only be delivered to my door by one man who was not allowed to enter my house. I am seventy and disabled and I was left with a 5' double mattress that he did leave in the hall. A kind neighbour and her two sons took it up the stairs for me only to find that the plastic cover on it was filthy, my stairs and their hands were black. Would I buy from Mattressman again? Never! They should always tell their customers about their lazy, cheap delivery policy as there are not too many people who can carry a large mattress up stairs!
Very happy customer - 30 Jul
This is a second time I made an order with Mattressman and second time I went for British Bed Company. Previous purchase was a custom size for my little one. This one is for me and my wife. Very happy again. Amazing quality and great customer service.
Ordering was quick and easy delivery… - 18 Jul
Ordering was quick and easy delivery prompt but delivery drivers just left everything outside my property and didn’t offer to help bring into hallway would’ve been nice for them to offer good job wasn’t raining and a good job I had muscles ????
Poor Delivery - 16 Aug
The mattress was fine but the delivery left much to be desired. The mattress was left in its packaging (a huge plastic bag) which my 83 year old wife had to unpack. Because of the weight of the mattress, she found this extremely difficult to achieve.
Recent purchase (July 18) of matress. - 07 Aug
Absolutely delighted with the help I received in the showroom when I purchased my new matress
and very very pleased when it arrived in the allocated time the next day.
The staff from the showroom to the delivery men were very polite and good at their jobs.
Would certainly recommend to anybody.
Order was dumped at the front of my… - 21 Jul
Order was dumped at the front of my property. When I went to set up the bed last night there were several parts missing and several rips in the divan. Tried to call this morning but their customer services are only open Monday-Friday so I have no bed to sleep on this weekend as we have got rid of the old one.
Order number MM1237533
Excellent discount on Hypnos superking mattress - 10 Aug
Excellent discount on Hypnos superking mattress due to some marks on one end of mattress - company had put clear close up photo of the marks online so we knew what to expect, and it was well worth it for the discount.
Delivery was extremely quick, within a few days of placing order, driver polite and helpful, and mattress is fantastic.
After months of being woken up several times every night with joint pain, I have slept soundly every night since we bought the Hypnos mattress! Definitely worth paying the extra for a decent mattress!
Do not buy from this company - 13 Jul
Bed frame not delivered customer service were meant to call to advise did not ! Have arranged next day delivery without speaking to me and have received an email indicating that they are charging me again. Customer service are not helpful at all
Excellent service - 11 Jul
Excellent service. Mattress we ordered was too big to get up the stairs. The two delivery men were really helpful and took the mattress back and advised us to order a foam mattress that would come rolled up. Contacted customer services, who found a foam mattress that matched our needs, this was delivered two days later. Again the delivery men were very helpful, taking the mattress upstairs, unrolling it and taking away the packaging. I would highly recommend Mattressman.
Mix up over orders placed - 02 Jul
Mix up over orders placed - different versions from different sales staff. Part one of the order delivered with absolutely no problems and the delivery chaps were briliant. I had moved various things but they felt other things should to be removed so as not to cause any damage. No problem with that what so ever, Took away old items and very happy with the service provided. Friendly and polite delivery men. Very happy with new bed and mattress excellent quality. Now waiting for the last item to come into stock and be delivered.
Excellent experience! - 23 Jul
From when I was first welcomed into the store to the delivery, I can't fault our experience. I was advised on the best options for our needs - and not the most expensive, the mattress was delivered at the time agreed, with a pre-call in advance, allowing us to give particular directions which were followed. A very positive experience.
A very happy experience buying a bed… - 22 Jul
A very happy experience buying a bed and mattress. These days it is a hard task to get what you want at a reasonable price. Very helpful staff without being pushy, The experience of buying exactly the items I wanted at a far better price than other companies really made me glad I went to Mattressman. I must admit I have not purchased anything with them before but will always go to them first in the future. I can highly recommend them.
Excellent experience from when I first… - 03 Jul
Excellent experience from when I first went into the shop to enquire, to receiving my order, and a really quick turnaround. The specific mattress I wanted was initially out of stock. The salesman said he'd take my number and call me when it was available, which he promptly did, and took my order over the phone. The delivery team were exemplary, and moved my existing mattress to a spare bedroom and took away the spare bed mattress. I love my new Hypnos mattress and my new pillows. Old fashioned customer service, as it should be - well done team!
Flat out. - 04 Aug
Easily ordered on line delivered when they said it would be (actually an hour earlier) the item was as described so that's good. So far I am pleased with the mattress. It will take getting used to but it does what it says. It's comfortable and supports where needed.+ I got free delivery and an extra10%. Off. Carnt go wrong.
Excellent Staff and Product - 15 Aug
Although there were issues with the payment process the staff at Mattressman handled the issues and resolved them exceptionally well explaining that they are trialling Paypal which was where the problem lay.
This is the second time using… - 06 Jul
This is the second time using mattressman and I was again impressed with their outstanding customer service. The customer service rep went out of her way to help me and even asked her colleague to follow up that all went well as she was on holiday. Excellent. Thank you.
Delivery of Hotel Delux 5' King size bed, Snuggle bed Eleanor fabric dark grey, 5' fabric Ottoman bed - 16 Aug
Hi there, yes we are very happy with our purchase of the Bed and Mattress. the two delivery chaps was very good. we will definitely recommend you to friends and family. We both thought you was Fantastic.
Thank you very much.
Sleepeezee Backcare Supreme 2000 from Mattressman - 02 Jul
Visited Norwich (Roundtree Way) branch 3 times to look at mattress options and try out what would suit me. Staff were knowledgeable and available to answer questions but not pushy. I declined the option of 2 man delivery at extra cost but got it anyway and the mattress was delivered next day from stock and placed upstairs on the bed. A nice bonus and very happy with my choice of mattress and supplier.
The mattress is great and the next day… - 10 Jul
The mattress is great and the next day delivery was great but the communication was terrible, I was never informed that the mattress had been dispatched so had to phone to find out if it had been and then it was delivered by one man. I had ordered a king size mattress and he balanced it on his shoulder from his lorry to my front door where I had to help him get it through the door.. I’ve just had an operation hence the new mattress so I wasn’t overly impressed!
Mattress delivery - 06 Jul
Drivers were reasonably polite but didn’t take the mattress out of the wrapper so I was unable to check it prior to their departure. When I queried this they said it’s not their problem as they were being made redundant so they wouldn’t be exchanging it if it was faulty !
Terrible service - 16 Aug
Terrible service - DO NOT BUY FROM THIS COMPANY!!! mattressmanuk have somehow managed to loose my delivery. After taking a day of work to wait upon my delivery, I have called up to see if I can find a time slot. Customer service informed me they have sent this out for delivery and is with the currier. I have spoke to the currier and they inform me they have not received the mattress! How can you loose a mattress??? After missing a days pay and continuation of sleeping on the sofa... I am disgusted. Please pay more and do not use this company!!!
We have found mattressman a load of - 07 Jul
We have found mattressman a load of, we ordered a bed and mattress to come yesterday, so I phoned them to see if they can give us a delivery time, not only did they lose 2 of our boxes after phoning them several time through out the day , they said my delivery would be here after finding them but guess what it never arrived, we are now sleeping on the floor, with an old mattress not impressed with the company at all especially after spending a lot of money with them, we also took the day of work for the arrival of our delivery, NOT IMPRESSED AT ALL,
Only issue had was missed call from… - 04 Aug
Only issue had was missed call from them to inform me that the mattress we ordered had come into stock and to arrange delivery. Trying to get hold of sales / customer services proved an issue. But finally I got hold of someone and delivery arranged for next day . The delivery turned up all good and the delivery guy was excellent ????
AVOID AVOID AVOID - 01 Aug
AVOID AVOID AVOID ! Placed an order for next day delivery, didnt turn up the following day and got advised that it would arrive on day 2. Spent the whole day waiting around without any contact or communication (to be informed that I need to pick a new mattress or get a refund) I opted to get a refund that would take over 5 days because their accounts department is challenged with resourcing.
An absolute joke of a company.
Advice available when needed but NO high pressure sales. - 01 Jul
I spent ages wandering round the store in Roundtree Way, Norwich and it was so good to be left alone to browse (after an initial introduction). I purchased a bed and it was delivered promptly as promised.
By the way.... if you're looking for Mattress Man on Google, beware of the Guardian Road address - probably me but I just couldn't find it!
Purchased king size mattress from this… - 23 Aug
Purchased king size mattress from this company for £659,last Sept, the mattress has dropped in the middle both sides,cannot contact company to complain when you phone you get cut off after ten minutes,the store where we bought our bed and mattress has closed,very disappointed with this company was promised this mattress would last 8 years plus,and ideal for our backs,after ten months it is worse than our old mattress we had fifteen years.!!!!
Mattress purchased British bed company cotton pocket 1200 chenille 6 super king
Next stop county court.
Prompt service & delivery - 12 Aug
Prompt service & delivery. The only comment is that it would be good if the mattress could be taken to the bedroom as opposed to dropped of inside the front door. Other providers can offer this service and it would make for an excellent service & rating.
A M Hanley
In-store experience good - 16 Aug
In-store experience good; polite and helpful.
Delivery experience bad.
Driver stated that I must help him offload the mattress and carry it to the door since he was unable to lift it himself!
When I objected he threatened to take the mattress back to base, stating that I should have paid extra for two-man delivery!! (only applicable had I reqd. delivery into a room of my choice. A service which I didn't need)
If the customer had been an elderly or infirm, how would the driver possibly have managed?
All good except 0844 phone number cost… - 23 Aug
All good except 0844 phone number cost me £3.39 for 2 calls (2m 54s and 2m 34s). I didn't realise at the time until I saw my mobile bill - very unhappy. Imagine if you have an issue and need to spend 20 minutes on the phone with customer services!
Third purchase from mattressman - 23 Jul
This is the third mattress I have purchased from them from their reduced section. The reduced section tends to have new mattresses that have been in used for shop display so may show slight marks. Not had a problem yet, excellent prices for quality mattresses and fast delivery too.
Great service - 15 Aug
Great service, small gripe cannot give time of delivery to within a couple of hours so had to wait all day. Otherwise excellent service, helpful staff whoever I had contact with. Bought a sale mattress, ex demo on line exactly what I wanted half price and very comfortable. Slight damage which could have been described to me as had oil marks and a slight split in side cover of mattress, obviously been scraped on something. Only small but not ideal. However overall happy and would recommend and will use again.
dodgy packaging - 27 Jul
we are extremely happy with our new zero gravity mattress, however we have deducted 1 star because of the poor state of the mattress on delivery. The packaging is very flimsy and was torn at one corner and at one of the sides. There are black marks on the tubular edging that wont come off. there was only one lair of thin polythene around the mattress, it needs at least 3 lairs to protect it whilst in delivery. we have no problems with the ordering and payment service, although you never let us know when you had got them in stock, I had to make a call to find out.
Asked to review before product even… - 22 Aug
Asked to review before product even delivered. Although I paid for the bed frame I had to chase down a delivery date. Long wait on the phone to be told I could have it when I wanted and no reason or explaination given as why I hadn't been contacted and given a delivery day.
Excellent product, excellent service. - 01 Aug
Excellent product, excellent delivery service. I was texted a 2 hour delivery time slot a couple of days before and the delivery was made on time. The delivery men were polite, friendly and efficient taking the mattress up to the bedroom. All in all a great experience.
Tried calling my local store as I… - 07 Jul
Tried calling my local store as I couldn't arrange for the old mattress to be taken away online. Must have called the locy store at least 10-20 times on one day then half a dozen times the next day. Finally called another branch , only to be told that my mattress was not being delivered by one of their own vans , but by a courier. Also the mattress was delivered 24 hours late.
Probably would look elsewhere next time I want to replace a mattress.
worst service ever - 07 Aug
worst service ever - can never get through to the customer service department after being asked to call regarding the order - bed came late and on the wrong day - Use a proven high street company not this one
Excellent service thanks - 07 Jul
Haven’t unpacked the bed yet as we are still in the process of decarating but the price was good ,service and delivery excellent I had cause to telephone them on the delivery day to check up etc and they answered the phone first time told me wot I wanted to know and an hour later it was delivered .first class service
Mattressman UK Ltd is INSOLVENT - 13 Aug
Mattressman UK Ltd is INSOLVENT and has cost us hundreds of pounds. PLEASE BEWARE. Strongly advise you pay CASH ON DELIVERY. Or risk LOSING YOUR MONEY. The insolvency case details are at: Companies House, company number: 05015448 - Trustpilot do not allow weblinks to be posted. Google Companies House and check the bancruptcy details Mattressman Uk Ltd., for yourself.
Ordering difficult, delivery and product excellent - 21 Aug
Ordering process was a little difficult as they made a mistake on my billing address and had to spend a lot of time trying to call customer service on busy phone lines. However, I would give the delivery service 5 stars, the service was excellent. Very happy with the product and the estimated delivery time was really helpful.
Great choice to suit every budget - 14 Aug
Great choice to suit every budget. Unable to return my old mattress as not within the catchment area, which is resulting in a lot of hassle for me. Delivery man did not offer to take upstairs. Very pleased with my new mattress, fantastic value!
Very efficient and speedy service - 02 Jul
Very efficient and speedy service.
The only thing which would have improved things would have been an agreement that the mattress could be taken upstairs as not everyone could manage this. However, the delivery man was very pleasant and so might have done this had I asked.
Unfortunately - 23 Aug
Unfortunately, I am not satisfied with the delivery of my bed because the parcels did not come complete, this is not allowed. I sold my old bed and now I'm sleeping on the mattress myself and I'm pregnant. I will not recommend your shop to anyone. When will the rest of the bed come? I paid the entire amount for the bed and not only part of it, why do you only send a little?
It isn't often these days that you… - 01 Jul
It isn't often these days that you receive service like this. From the shop staff who sold me my mattress to the delivery men who brought the mattress and took away the old one, it was smooth, friendly, efficient and totally painless from start to finish. Credit to the whole team. Oh yes, and the mattress is wonderful too!
well done - 13 Aug
Good customer service very quick to respond to my queries, delivered correct items on the day requested and pleased with both bed and mattress both were well packaged. Delivery man helpful and friendly.
Was disappointed with the delivery was… - 09 Aug
Was disappointed with the delivery was told i would get a text Sunday night but never got one .Rang customer service and was told my delivery slot was between 7 and 6 but was not told that in the shop and they would try and get s more accurate time and ring me back but never rang back .
Do not touch this company with a barge… - 02 Jul
Do not touch this company with a barge pole! The day the bed was supposed to arrive (first night for my daughter in her new flat) she was told it had been damaged on the production line so had to settle for a different base with only one drawer on each side instead of two. 10 days later (having slept on an airbed) the bed arrived which was paid for delivery and assembly and the deliverers said they could not assemble as my daughter was out of their catchment area for assembly (10 minutes away!). Unacceptable service.
No after service - 03 Aug
Problem with mattress after delivery, 40+ unanswered phone calls a few replied too emails then nothing. A week and a half after delivery the mattress is still in my lounge taking up valuable space this company will take your money no problem but do not expect any after service you’ve been warned
Mr Ian Ludkin
We ordered three mattresses and two bed… - 24 Jul
We ordered three mattresses and two bed frames, two mattresses arrived one bed frame and parts of the second bed within 48hours which is what was expected and a email to say the other would be sent when available.I have tried to call several times and still have not got through to someone so i can ask about the order. Very frustrating. We have just moved into your new home and now do not have the beds that are needed. I hope this is going to get sorted soon!! This is my order ref. MM1244082 I hope that someone at mattress man reads this and helps us sort this out. Thanks Steve