We used your Stevenage branch and dealt… - 29 May
We used your Stevenage branch and dealt with your colleague Petia. She gave a first class service. Her expertise regarding the product was excellent and her advice on paying the extra to have the delivery men bring the mattress upstairs was very good. The interest free loan is a great option which we have used.
Not as good as last time - 25 May
Not as good as last time. This is the third time of ordering and the items required were not in stock. It was not possible to book the delivery or arrange removal of old mattresses when placing the order, which is fair enough, but while I was called to arrange delivery no one mentioned removing the old goods and this took several calls and emails from me to arrange. Bit of a let down really for what previously has been an excellent service.
New mattress for old - 16 Jun
Delivery and ordering was so easy. I also paid extra for 2men as I am a pensioner. They were brilliant as I have an awkward turn in my stairs. It took some manoeuvre but eventually they got it upstairs. The mattress is just like we wanted nice and firm. I thoroughly recommend Mattressman.
Ordering process was good - 23 May
Ordering process was good, helpful staff on end of phone to answer queries. Not so good with delivery, as specifically chose the mattress as weekend delivery was an option, however when called to arrange delivery was told this was not an option.
Me and my wife tried a wide selection… - 12 Jun
Me and my wife tried a wide selection of mattresses in store on a Sunday, ordered and got a promotional discount for 5% and had it by Tuesday 8 am. They took the old mattress away for a small fee aswell. Very happy customer. Would use again
The sales assistant was very helpful… - 11 Jun
The sales assistant was very helpful and advised us on the best product for our needs.
The mattress is excellent and the best nights sleep we have had for ages. Best value for money.
Delivery team very helpful and on time called us when they were on way. Helped us to set up new mattress.
We would highly recommend this company to everyone.
Not a good experience especially from… - 07 Jun
Not a good experience especially from customer service, had to keep ringing them to find out about my broken bed, beware your warranty is worth nothing!! Espcially with a bently bed.Will not be buying again or recommending them
Small single bed and mattress - 31 May
Happy with the purchase. Found a good and solid small single bed and a very comfortable mattress, there are very limited choices elsewhere. Delivery people were great. There is a small dent in the bed but not enough to go through exchange procedures. Good service overall.
V helpful salesman.knowledgeable about… - 17 Jun
V helpful salesman.knowledgeable about products.helped in selecting suitable mattress .shame birmingham branch now earmarked for closure.delivery by third party so expected to wait all day for delivery.luckily arrived first thing.
Excellent service from sales people in… - 31 May
Excellent service from sales people in store and online, they could not be more courteous helpful and polite. Delivered on time by happy and polite delivery drivers. I would highly recommend and will use again next time I need a new bed or mattress.
Product good, communication poor - 04 Jun
Product good, but communication non existent. It was a good job I happened to be home as my superking sized headboard arrived with no warning or notification. Not sure what would have happened otherwise.
I would highly recommend the Westwood Cross Branch - 31 May
I would highly recommend the Westwood Cross branch in Broadstairs, i was dealt with by a wonderful lady called Hina... From when we were looking for a mattress to getting us a fabulous deal on an ex-display model that was in as new condition. It was in my home and slept on within 48hrs so a fast, easy and wonderful experience at Mattressman and their prices are way cheaper than other local places for similar mattresses...
Poor first time exieriwnce - 07 Jun
Ordered a double bed Frame with mattress.
The Frame and the slats were a mismatch!
4 hours of hard work to assemble.
Then several calls to ensure replacement, but no similar match of slats available.
Finally had to order a single bed and replacement was not easy.
Still awaiting for my refund.
Overall poor experience
Mr Abraham Neduvamkunnil
Paid for Saturday delivery and arrived… - 11 Jun
Paid for Saturday delivery and arrived at 8AM so good. The driver was very helpful and just a doorstop delivery. The bed is lovely and comfortable and worth the money. Would recommend and have used them before with no problems.
Very helpful store staff - 30 May
Found the store staff very helpful and knowledgeable on the range of products available. They were friendly and were prepared to spend time with me to ensure I got what I needed. The delivery was prompt and the delivery team were friendly and efficient in every way possible. Couldn't ask for better service all round so would be happy to recommend them and if necessary to use them again myself.
Great service - 29 May
We searched online for a good,well priced mattress with free delivery and came across Mattressman. I am so glad we did !! They had an excellent choice of mattresses from foam to sprung. The ordering was simple and I was able to choose a delivery day I wanted. On the morning of delivery I was given a 2 hour window for delivery and later I was phoned by the delivery driver to say he would be with me in about 15 minutes. He was a very pleasant chap and asked where I wanted the mattress put. Excellent service and I will definitely use them when I have to order another mattress. Thank you
Great Service. - 07 Jun
Comprehensive choice on website with good guidance on mattress type in order to assist decision making. Straightforward ordering process. Excellent order lead time and efficient delivery and collection of mattresses.
Very impressive service!
Good firm mattress - 02 Jun
Good firm mattress. Whilst no handles, still easy to rotate. Friendly delivery men. Only thing I would say is that I had a text to say delivery from 6.30am whereas the website says from 7am so rushing around to get ready early. Was told it’s always from 7am.!
Went into mattressman looking for a… - 17 Jun
Went into mattressman looking for a single mattress for my daughter. Walked out after straightforward conversation 15 minutes later having purchased a decent mattress relatively painlessly - delivered in a couple of days. Happy daughter. Great service!
Very pleasant and attentive staff… - 11 Jun
Very pleasant and attentive staff giving advice but leaving us to try various mattresses. Delivery was on the day we agreed, and we were advised when it would take place.
Would definitely recommend this company.
Would not recommend - 31 May
Mattress was nice and salesmen in branch were very knowledgeable
Issues arose when bed frame ordered and paid for was out of stock and discontinued - customer services were unreachable and not very understanding or helpful. Had to battle to get a replacement bed frame and was quoted over a month for it's delivery so my nice new mattress had to live on the floor.
Would not recommend
P Stennett - Howard
mattressman recommended to us - 24 May
mattressman recommended to us by Mum, we went to view in Lincoln, saw several mattresses, the guy there was very helpful, but steered us to the one we purchased and than advised we buy expensive waterproof cover ! All in all we are fairly happy with purchase, though finding it to deep for some of our fitted sheets and also very heavy to lift for me when making the bed, I am needing help from my hubby! So this is why I have given only 4 star as it is good but not perfect! But can recommend the company as you get a good service from the staff.
Excellent!! - 18 Jun
We knew what sort of matress we needed as my husband and I suffer from stiff backs. The guys listened and directed us to three matress they felt would be suitable. They didn't push us into trying every matress or push for us to choose the most expensive. I felt relaxed and could make the right choice. Which in the end was the cheaper matress! They gave good advice and had good knowledge. Excellent choice of delivery options. Delivered very quickly. Matress excellent quality so comfortable. Would highly recommend matressman if looking for new matress!!!
I’m very happy with the mattress I… - 24 May
I’m very happy with the mattress I bought and it cost a lot less than mattresses I had looked at in other shops and it is really comfortable.
The salesman Wayne was more than helpful and made sure we found the right mattress...
Nice and easy to look around the shop - 31 May
Nice and easy to look around the shop. No pressure sales and some useful information to help choose.
The delivery guys were very good. Calling 30 mins before they arrived. Both had slip on shoes which were taken off at the door. The mattress was very heavy and stiff but they managed well taking care not to dislodge a picture hanging on the wall.
well worth the £15 charge.
Ordered bed frame on the Friday - 08 Jun
Ordered bed frame on the Friday, delivered on the Monday. My daughter has the same bed frame so I knew what to expect. It is a good solid product at a great price. Thank you I will be ordering from you again
We ordered a bed and mattress on… - 20 Jun
We ordered a bed and mattress on Wednesday- had the items by Friday. The salesman-Brian - at the Thetford store was very helpful and found us exactly what we wanted.
The delivery men were quick and efficient- putting the new bed together and taking the old one.
Altogether a very impressive service
Excellent service - 02 Jun
Excellent service. Salesman recognised me from the previous day, even remembered I was after a mattress only, for my son. Delivery arrived within the time window given. The delivery guys even took it up two flights of stairs for my son as well. Great service.
Wonderful service with updates from the… - 12 Jun
Wonderful service with updates from the driver on a time of arrival once he was around half an hour away.
This mattress for for my daughter's bedroom and it's so comfy I may have to buy another one soon
Excellent service - 10 Jun
Excellent service. Would thoroughly recommend. Ordered Sunday morning. Delivered Wednesday morning. Old matress taken away. Couldn't ask for a better service. Would recommend mattressman without any hesitation.
So far so good. - 19 Jun
TBH I was worried - free delivery and good prices. I've only had the mattress for a few days, but so far so good. It arrived as promised, nicely packaged, as described. Son A, for whom it was ordered, is very happy with it so far. Nice touch to have the online guarantee thing - although who knows whether that will actually be worth anything. Hopefully, all will go well - but like I said, early days...
I have ordered from Mattressman several… - 07 Jun
I have ordered from Mattressman several times over the past few years. They are always very efficient, the quality of the mattresses is great and delivery is as stated. I usually go straight to their website when I need a new mattress.
Mrs Maureen Murphy
Amazing service - 03 Jun
Amazing service, found which bed frame we wanted on the mattress man website, which was on display and in stock when going to the store, and found the mattress we wanted with staff help and advice on the same day of going in. With delivery, we placed the order on Friday and they delivered the following bank holiday Monday. Delivery drivers were quick, helpful and offered to ring back if I had any difficulties. Will definitely use mattress man in the future and recommend to family and friends.
Long wait for order & misinformed about delivery charge - 04 Jun
I had to wait a while for my order to be delivered & kept receiving emails about there only being 1 part of my order in stock but I only ordered a single Matress topper so this was incorrect. Then after phoning to find out when I would receive my order I was told that I shouldn’t be charged delivery & to ring back & get this refunded. When I called I was told this wasn’t true & I won’t have the delivery charge refunded! Little dissatisfied with your service!
Divan base order - 03 Jun
Ordered Divan base with either 24 or 48 hour delivery. After waiting 3 days with no update on delivery - called and was told as they do not manufacture this piece. 28 day delivery. Nothing on the order or website about and no call/email from them to update. Poor.
I am very disapointed in the customer… - 25 May
I am very disapointed in the customer service that i received when i placed an order through your website. It was the first order that i have placed and within 10 minutes of me placing the order i called to advise that i didnt realise i had to clal you to get the Mencap free delivery and 15% discount. I was told i would be called back to ammend the order however i was not contacted and when my manager called again later in the same day she was told there was nothing that could be done with the order now.
Beautiful bed frame - 04 Jun
Beautiful bed frame, so happy with quality and putchase. Only downside was getting the rollers onto the wood for under the draws. Lesson learnt. Don’t put the panels on and then screw in rollers. Put the rollers on first, also mark the rollers and drill tiny little holes before putting screws in as so much easier. I wasted about 45 mins before realising.
Excellent service and great bed - 25 May
Very happy with our purchase and new comfortable mattress divan and bedhead ??. Plus the service was great...texts to give a rough idea of delivery and then a call to check exactly where our house was, as it doesn’t have a number. Two young smiley delivery guys, who swiftly set up bed for Mum. Very impressed. ??
Mattress turned up in time slot given - 18 Jun
Mattress turned up in time slot given, the delivery guys were very efficient, took the mattress to the bedroom unwrapped and took the old one away. Both very polite. Good service would recommend to anyone.
Bed was broken when taken out of… - 06 Jun
Bed was broken when taken out of packaging. Have tried contacting customer services to return but they are impossible to get through to. 6 days later still waiting to hear back even after contacting shop frequently
... customer focused care ... - 14 Jun
My first mattress/bed combo from them was chosen with thoughtful help and delivered with customer focused care. So I followed with a second - with the same results. And the beds are really working out.
Excellent service - 01 Jun
Good in-store experience at my local branch in Nottingham. Not pushy & able to try mattresses on my own, but answered any questions directly. Was able to delay delivery till I'd redecorated my bedroom. Delivery was excellent & on time. Enjoying using my very comfy Hypnos mattress.
Left instructions to be contacted as… - 07 Jun
Left instructions to be contacted as access was difficult and wouldn’t be home on day of delivery due to new property only to be contacted when delivery driver was outside and couldn’t wait so left outside!!
Brought a Mattress for My Dads Best… - 11 Jun
Brought a Mattress for My Dads Best Friend.
It was Perfect in every way.
Phone and spoke to them and explain everything.
From the first contact to the delivery everything was more than perfect.
We would never buy from another Mattress company as the service from Mattressman was Fantastic.
Not too happy with delivery - 25 May
Purchase went smoothly. However delivery whilst punctual not so. They left the plastic on the mattress which was difficult for me to remove on my own. Also, they knocked the stairgate down and did not put this right. Only seemed interested in delivering in the shortest possible time.
Excellent. - 07 Jun
My mattress and base arrived on time and the two delivery men were extremely polite and helpful.They took my bed to the bedroom, unpacked it and set it up and removed all packaging.The bed itself is
excellent quality and very comfortable. I have no hesitation in recommending Mattressman.
Nearly five stars - 18 Jun
Nice salesperson and gave me plenty of time to look and test the mattresses. I has asked to have my old mattress taken away, but unfortunately, when the delivery men turned up it wasn't on their paperwork. I telephoned customer service and managed to sort it out. They had also not got the full address which proved a bit tricky. Nice delivery guys
Awesome deal and superb service... - 17 Jun
Quick next day delivery at no extra cost, brilliant mattress bought at a clearance for a ridiculously low price, was a bit dirty in the top right corner but just using a wet wipe sorted it out in no time, especially extremely happy with the firmness, perfect for my bad back, simply an awesome deal and superb service.
Mr Ireneusz Gil
Mattress purchased excellent so far.... - 01 Jun
Mattress purchased excellent so far. Sales staff great. However you pay to get mattress delivered and they just put it in room of choice and will only place on the bedbase and unwrap on request. This is worth noting if you are elderly etc as mattresses especially memory foam can be very heavy to unroll etc
Buy a" Baron" mattress for your back!!!! - 19 Jun
what a fantastic company, our bed was delivered in two days, it was well wrapped and protected, and the young man delivered it to the room of our choice. Lovely mattress "Baron", we love it, will be ordering another for the spare room soon. also, very good value for money.
The service is solid, but information is misleading - 05 Jun
The service is solid, but I wish that the information on the website was more accurate. The mattress I bought was advertised as 'soft' when in fact it's a medium/medium firm one, which does nothing to help my back problems. It's also sold for much less (a 80£ less to be exact) on the producer's website - pity I didn't think to check before buying.
So pleased - 28 May
Wonderful choice of goods at realistic prices. Ordering is easy and delivered on time by helpful and efficient delivery men. Mattresses are really comfortable. I have recommended Mattressman to friends and family.
Mr and Mrs Heffron
Full marks once again! - 19 Jun
This is the fourth time I have bought from Mattressman over the last few years. Another painless experience. Fabulous choice of beds, easy to use website, pain-free simple ordering, fast delivery, courteous delivery man. What's not to like? Full marks again to Mattressman. I wouldn't dream of using anybody else.
Mrs Patricia Almond
Great Service Again - 25 May
Purchased Mattress & Bed Frame (Small Double) at MK Store, late evening. Our 2nd purchase in the last 2 years. Good service, everything finalised within 20mins. Delivered to home within a week. Great!
I was surprised that Mattressman was… - 16 Jun
I was surprised that Mattressman was very competitive with their products and range. Looked over many sites, and still came back to Mattressman. The man on line I spoke to, was most helpful. Bit disappointed that couldn't have delivery next working day. Saying that, delivery was only 40minutes into two hour slot I was given. So well pleased on that. Delivery men were polite and helpful. Would deal with the company again.
Very good service - 02 Jun
Very good service. I ordered the bed and mattress through a shop that had a Mattress man franchise/partnership. Mattressman delivered within the agreed time slot and carried the bed and mattress into the house. The delivery drivers were very polite and professional. We had to assemble the bed and this was done quickly and easily. I would use them again and recommend them to others.
If no stars were an option..... - 09 Jun
If no stars were an option that’s what I would give! Up early for a 7am delivery, cleared the room old mattress removed ready for delivery. I’d paid an extra £20 for a Saturday delivery so was pleased to have an early slot. 45 minutes into my delivery slot the courier company call me to tell me it won’t be coming today as “they can’t find it”. Can’t even give me an update on when it might arrive as they have no idea where it is! It’s a big warehouse apparently....
5 star rating! - 29 May
Friendly, informative member of staff in store, who gave info & explained process.
Friendly staff deliverers...& received polite phone call when on way. They took mattress upstairs & unwrapped it from packaging.
"Carbon cool" mattress topper - 07 Jun
This memory foam mattress topper was purchased to help relieve leg and back pain. We purchased the " carbon cool "on the recommendation of the sales person.
It has not helped with the pain at all and we bought this because of the "carbon cool" but it actually makes me sweat.
We purchased a memory foam mattress for our motorhome a third of the price which is just as comfortable but does not make me "sweat". But in fairness that has not reduced my pain either.
Very good customer service - 28 May
Very good customer service. Ordered from them a couple of years ago. Couldn’t quite remember the make of double mattress that I had brought in the past. But they had it on record. Ordered it Monday morning and arrived Tuesday at 9am. My son went to buy one somewhere else on the weekend but they told him it was a 3 week wait. Glad I remembered mattressman
Perfect item and swift delivery great… - 27 May
Perfect item and swift delivery great service, although the bed frame had two Latts missing I contacted them and they promptly had two sent out, in fact they sent four for good measure. cant fault them or there in store staff and aftersales. cheers!!!!
Purchase of bed - 11 Jun
Placed my order for a mattress and a base on line after viewing products in store, delivered on the day of my choosing , delivery man very helpful and polite. Excellent service will definitely use this company again.
A good service with very helpful staff. - 16 Jun
Recently called into the Clifton Moor shop in York for an upgrade in a mattress. The lad who dealt with us (forgot his name) was extremely helpful. I never realised there was so much technology involved in how a mattress performs, which in turn lead us to picking the best one for our requirements. No hard sell or constantly being followed around, which was refreshing. Overall a seamless experience and transaction. Well done!!
This is such a good quality headboard - 13 Jun
This is such a good quality headboard! I thought for the price it’d be a bit plasticy (for the spare room so didn’t need to be top notch) but it’s all metal and sturdier than my own Laura Ashley one!! The instructions aren’t the best but I sussed it out by looking at the photo on the internet. This is an excellent buy.
Am very happy with my mattress - 08 Jun
Am very happy with my mattress and grateful to mattressman,have been searching for about a month for the right mattress with different companies until i found mattressman an within 3 days i paid and recieved the perfect mattress,the price was brilliant too! beautiful nights sleep, thankyou mattressman will definately be coming back
Served by Gareth in the Norwich store - 05 Jun
Served by Gareth in the Norwich store, he found which mattress we had bought previously from MM and matched very closely, no pressure sales, felt very comfortable. Very pleased with the mattress and the price.
Only tiny quibble, delivery men put it on the bed and left all the plastic covering on, I found this very difficult to remove.
Mrs LJ Wooff.
Best bed shop ever ! - 29 May
Best bed shop ever !! went in told the guy what I wanted he got it up on his computer I said “yes that’s the one” I paid & was told I could have it delivered 2days later but as I had work commitments choose the following week I left the shop within 10 minutes. I had updates on delivery and a time scale of 2 hrs (great not like some company’s where you have to wait in all day). The bed came when expected and a lovely bed it is just as advertised, the driver and his mate put it together for me and took all the wrapping away ?? a superb company I would buy from them again no hesitation
Really fantastic - 06 Jun
Really fantastic. Amazing speed - basically next day - delivery was exactly when they said it would be; and the mattress quality is lovely. I'd buy exactly the same one from here whenever I need another in future.
Dad of 2
Helpful service/information when making… - 26 May
Helpful service/information when making purchase at York store.Delivery was on time,mattreses swapped over without any fuss or bother.New mattress proving comfortable so far..time will tell!!
DISGUSTING SERVICE - 16 Jun
DISGUSTING SERVICE. MY DAUGHTER BOUGHT A BED.. HAD 2 WEEKS AND THE LEGS LOOSE AND FALLING OFF. BEEN WAITING FOR NEW LEGS FOR AGES.. NONE IN STOCK. I DON'T KNOW HOW THIS COMPANY ARE SURVIVING.... AVOID AT ALL COSTS
great service - 04 Jun
went to mattressman to look victoria , so helpfull we bought a mattress plus pillows and proctor ,phoned us friday delivery monday gave us time slot van arrived men smart polite nothing to much trouble took old one very pleased with service all round
Bought a single mattress for my teenage… - 13 Jun
Bought a single mattress for my teenage son who says it's very comfortable. Next day delivery for free. Polite and efficient delivery. Only down side was my delivery didn't qualify for taking the old mattress away even if I paid. So this is waiting to go to the dump.
Excellent experience from start to finish - 12 Jun
Excellent experience from start to finish. Very helpful salesman, and delivery men couldn’t do enough to set up the bed, clear the old bed, and all packaging. Left the house very tidy, and very speedily.
Great job guys all round.
Excellent service and quality - 16 Jun
Excellent service, they kept it for more than a month until we were ready to take delivery, then delivered it at a few days notice, exactly when they said they would. The delivery men were courteous, friendly and tidied up and put the bed and cabinets exactly where I wanted them. I could not have asked for better service. The bed is very good quality although the headboard is rather high.
Very helpful and polite - 16 Jun
Very helpful and polite in the shop. Mattress arrived on the date I asked for and within the times. Price was reasonable. This is the second time we have bought from this shop so no need to go anywhere else,
Ottoman bed, mattress and headboard - 04 Jun
Very helpful staff, delivery time advised on th day of arrival and punctual. Delivery men very helpful and put the ottoman bed together quickly and professionally, One also wore shoe coveralls and the other removed shoes. Love the ottoman, mattress and headboard all good quality, very satisfied can highly recommend,
Very impressed by the service - 19 Jun
Very impressed by the service. Helpful when trying out mattresses in the store to ordering online and delivering quickly up our awkward staircase without a fuss! Impressed with the quality of the mattress and the speed and ease of ordering/delivery. Thank you :)
Great mattress, shocking customer service. - 08 Jun
Very happy with the mattress, once I got it. Delivery organised for TWO weeks after purchase date. Stayed in all day and ……you’ve guessed it, didn’t arrive. Contacted customer service, agreed to FREE delivery 3 days later. Item arrived but had to ring again 3 days later as they had FORGOT (?) to refund delivery charge. Come on Mattressman sort your Saturday courier service out. Not acceptable for you to blame them, it’s you that employ them to do your deliveries.
5 star service 5 star product - 02 Jun
Just bought a Relyon supreme 2200 king size Mattress from Daniel at the Nottingham store and have to say he could not have been more helpful the delivery was completed by 8.30 am the following day and the quality of the mattress shines through I have just had the most comforable nights sleep 10 out of 10 all round brilliant
Love this bed - 18 Jun
Love this bed, description is black chrome so thought it would be quite dark but the colour was lighter than I thought and just what I wanted and looks so lovely in my newly decorated room. So easy to put together, I'm a girl and did it by myself, you just need something to prop the side on when attaching to the headboard, very sturdy and very beautiful bed, looks more expensive than it is, I absolutely love it
Couldn't have asked for a better service - 24 May
Great service and prices. We visited the shop to try out some mattresses. The shop assistant was really helpful. The mattress we chose is perfect and great value. Delivery next day for free - brilliant. Couldn’t have been easier. Very pleased, thank you!
Superb - 28 May
Would strongly recommend. Mattress excellent and delivery service second to none - kept in contact by text from early morning to advise of estimated time of arrival followed by a telephone call 1/2 hour before arrival. Deliverymen were superb - took mattress upstairs, removed cover and positioned on bed and took old mattress away (they even asked if I would prefer if they removed their shoes before entering property!)
We have an exspensive mattress on our… - 13 Jun
We have an exspensive mattress on our bed at home but this one was for our caravan so cost was a big thing So at just over £200 it was a bargain but the big bonus was when we used it it is so so cumfertuble it is as good as the one at home which cost over £700 and on top of that the delivery men where so professional and helpful
Great people to deal with! - 06 Jun
Great people to deal with. Good beds at good prices. Excellent customer service particularly Lisa and Elizabeth! Having bought eleven beds from them now, as the driver said, “we must be doing something right”.
Mr D Brown
While the value of the bed is good we… - 06 Jun
While the value of the bed is good we was given the wrong measurements in store for the mattress. We needed a certain size due to having certain requirements for a special needs child. The size was incorrect due to wrong measurements done in store we have now ordered a new one at the right size with an extra cost due to picking up and delivery. This was not our fault due to the staff information and we have been penalized for this. So overall good value for money for mattress but not great customer service or understanding
10/10 Will use again - 05 Jun
Very honest, appropriate and friendly staff that listened to my needs and helped me accordingly. I wasn't just a customer. Delivery came early and the men were great. Will be recommending to friends and family and will use for all my future needs.
First purchase delivered to flat… - 26 May
First purchase delivered to flat destroyed by delivery service bed smashed and unusable, had major issues with getting it uplifted still awaiting refund 15 days later. mistakenly made a second purchase and was delivered to kirbside refused to bring upstairs to front door will not recommend this company to anyone ever and will never use again.
When 5* is not enough - 10 Jun
Can only give a 5* rating as the customer service is sooo helpful. The ethos of this company seems to be 'put the customer first'. Special thanks to John at the Colchester branch for promptly sorting out an ordering muddle, not of their making but ours!
100% brilliant - 03 Jun
100% brilliant! From the time I walked into the shop to choose my mattress to having it delivered these people were excellent!!! I was dreading choosing a mattress but it was made so pain free with all the knowledge and help from the sales team I was over the moon with my choice and when it was delivered a few days later I was given plenty of choice of day and then time of day too. ( phone call to say how far away from your house they are) The 2 guys that delivered it were so lovely and helpful too I really could not recommend MATTRESSMAN enough to everyone!! THANKYOU ??
Very good - 26 May
Well priced, great service, not pushy, let you just get on with shopping. Very knowledgeable when you do ask for assistance.
Delivery was quick and simple. Friendly staff.
Will def use them again when required.
Purchase good, delivery poor - 15 Jun
Purchase good, delivery poor
The mattress we ordered is excellent and we have had some really good night's sleep since. The delivery men that arrived to deliver the new mattress and take away the old one had to be assisted by my wife which was completely unprofessional and cast a cloud over the total experience.
I would use them again as the mattresses are excellent however would be concerned by the quality of the delivery service.
Conmen - 12 Jun
Conmen. I bought a mattress and on the way out I noticed there was a dip at one end. I queried it and the sales guy tried to convince me that it was a dip for the pillow to fit in. After questioning this, he shook the mattress and the dip moved to the opposite end, clearly a fault and he had made the whole thing up to keep the sale.
Initially bought a British Bed company…and had to replace - 12 Jun
Initially bought a British Bed company mattress which became saggy in month 3 and eventually condemned by the independent inspector. Very helpful customer service with a replacement mattress delivered 2 days after ordering - to the Isle of Wight!! Delivery men helpful and upbeat - all in all superb customer service experience!
From start to finish our experience… - 30 May
From start to finish our experience with mattress man was excellent. The guy in the shop knew we had to buy two beds and helped us stay within our budget. He spoke about all options available. The delivery guys where also brilliant, I just missed them as I was on a school pick up but they waited and didn’t moan at all. Would definitely recommend
They lost my mattress..... - 03 Jun
They lost my mattress so after paying for it and waiting a couple of weeks, the company’s delivery firm lost the order and it wasn’t until they didn’t turn up that I knew something was amiss. I had to buy another mattress and sleep on the floor in the meantime. I do have to add that the help desk people, especially Lisa Peat, were apologetic and sorted out my refund. I did not get an apology or an explanation from the company itself though.
Great Bed Frame, Good customer service but could be improved - 01 Jun
The guys in the shop were very helpful, and helped us to make our choice of bed frame
The bed frames were delivered in a timely and professional manner. It was brand new so was delivered in a brand new condition.
Even when we had issue with the draw a couple of months later, mattress man were happy to help. The matter did take about 4 weeks to resolve and we did have to email them a couple of times, but each time they did respond. And overall, they managed to resolve the issue we had with the drawers.
Ordered at short notice - 13 Jun
Ordered at short notice. Really helpful guy on the phone. Arranged delivery on exactly the day requested. Notified of delivery time and two nice guys lugged the packages to the second floor flat without a moan and in good humour. Assembled it within the hour with no probs.
Really couldn’t be faulted in any way. Have used MM several times over the years and always impressed. Thanks to all.
Used MM for most of my mattress… - 31 May
Used MM for most of my mattress purchases and have always been satisfied with their no nonsense ronseal approach to business. Deliver what you want, when you need it at a competitive price, just like all good businesses should aspire to....
Delivery upgrade mishap - 18 Jun
OK communication/customer service. However they failed to process the upgrade to the delivery service that I paid extra for and I therefore didn't get a 2hr delivery slot or the 2nd man to get out of the lorry to deliver the mattress to the bedroom. A refund for the delivery was provided, but it didn't make up for the frustration of the error.
With electric systems as they are, not sure how this happened!
Sent numerous emails no response been… - 25 May
Sent numerous emails no response been five months still mattress is unbelievable so much pain in body done every think says on leaflet still like sleeping on bed springs said email I did no reply as far concerned u can pick mattress up had enough seriously not happy customer of mattress an.
m pryce- thomas