I bought something from you a few years ago — what happened to my account?
In keeping with our new, easy-to-use website, we’ve got rid of the need to log in to an account to place an order. This means you don’t need to remember a username or password, and the checkout process is much simpler for you.
Do you match the prices of other retailers?
Mattressman offer a Price Beater Guarantee. For more information about this, please call our Customer Services team on 0800 0433443, or 0333 5775773 to use mobile minutes.
Do I get a discount if I buy a bed frame or divan with a mattress?
We do not offer this unless it is part of a sale or through a voucher code.
How do I use a voucher code?
If you have a voucher code, you can enter it at the checkout when placing your order. If you have any issues with a voucher code, please check it is in date and then call Customer Services on 0800 0433443, or 0333 5775773 to use mobile minutes.
The item I want to buy has a lead time next to it. Can I still order it?
Yes, you can. When your items arrive in stock we will contact you to arrange delivery.
What forms of payment are accepted?
We accept most major credit and debit cards, including Visa, Delta, Mastercard and Switch. We also use a secure payment proccess called Sage Pay. If you’re buying in store, we can also accept cash or cheque.
Can I make a change to my order?
If you would like to change your order, please call Customer Services on 0800 0433443, or 0333 5775773 to use mobile minutes.
What if I don’t receive my order confirmation?
Please check your spam folder, and if it’s not in there then give Customer Services a call on 0800 0433443, or 0333 5775773 to use mobile minutes.
Do you do Trade sales?
Yes, our Trade Sales team supplies mattresses in any quantity to businesses nationwide. Please see our Trade Sales page or contact the team on 0800 5677625.