Our Action Plan - COVID-19
In response to the COVID-19 outbreak, we have taken necessary precautions based on the advice from the government and the World Health Organization in order for our operations to continue as normal.
How are we responding at Mattressman?
In response to the new government measures, our stores are now closed. However, you can still place an order with us online or through ringing us on 0333 577 5773. Our staff are following current guidelines to ensure their safety as well as the customers.
To practice safe social distancing, most of our head office staff are working from home, also allowing us to continue our service if any of our staff were to be affected by coronavirus.
Our warehouse staff continue to operate as normal, however, we have implemented social distancing measures, routine sanitation of high contact areas as well as hand sanitising often.
Measures implemented with our delivery network:
If your order is due to be delivered by two man bedroom delivery, they will contact you the evening before your order is scheduled to arrive. This way, you can be prepared for the 2-hour time slot that’s agreed.
Our chosen bedroom delivery drivers have taken precautions such as wearing gloves, regularly sanitising hands and exercising social distancing when carrying out the delivery.
If you're expecting a delivery with our to-the-door service, you don't have to use the handheld device to sign for it. The driver can enter your name and CV (coronavirus) next to it, which will be classed as a successful delivery. You’ll still have the opportunity to confirm damaged or missing parcels at this time.
Our local delivery drivers in East Anglia are also taking similar precautions, and we’ve limited the days that our vans go out to Monday-Thursday.
We are aware the situation is evolving at a fast rate, and we are prepared to continue to take the necessary actions to ensure the safety of our customers, staff and the wider community.
In light of future changes, we will amend this page and contact any affected customers if it comes to this. For those who have any queries regarding this or an order, please feel free to contact our customer services team on 0333 577 5773.