BEDS

How can I get hold of spare parts?
Please phone our customer services line on 0844 318 4444.

Do beds come flat-packed?
Most of our beds come flat-packed. We also cannot provide a construction service, unfortunately. For more details regarding a specific bed, please contact customer services on 0844 318 4444.

Does my bed come with a mattress?
No beds come with a mattress unless explicitly stated.

MATTRESSES

What is Memory Foam?
Memory foam is a highly sought-after type of mattress filling, originally developed by NASA in the 60s to support astronauts during bumpy re-entries. Memory foam moulds to the sleeper’s body providing expert support for the shoulders, hips and waist.
Memory foam is often noted as being warm – this is because the density of memory foam underneath you acts similarly to the tog experienced in quilts and duvets. To remain cool, simply use a lighter duvet above you or try one of Snuggle’s CharCOOL mattresses which use bamboo charcoal to regulate the temperature of the mattress.

What are Pocket Springs?
Pocket springs are one of the finest interiors for a mattress available. Featuring individual springs housed in their own fabric pockets, pocket springs are similar to memory foam in that they mould to your body, providing support in the individual areas where it’s required, rather than spreading the weight out over the entire surface of the mattress and hindering posture.

What is Cage Sprung?
Cage sprung mattresses feature a series of springs connected together by a length of wire along the top and bottom of the mattress. This creates a strong and sturdy construction, spreading the weight of the sleeper over the entire construction of the mattress. Although cage sprung mattresses are available in a range of tensions, they are not ideal for those looking for a personal and tailored sleep experience which is easier to achieve with a pocket spring or memory foam bed.

Do you do EU, US or special sizes?
You can order a special size mattress in the exact size you’re looking for on our special size mattress page.

What if I decide I don’t like the mattress I’ve bought?
Details regarding returns are listed in full on the Terms & Conditions page.

How long should a mattress last?
A good mattress should last anything up to 5-7 years, although each mattress is different. Some of the higher quality mattresses may be usable for up to 8-10 years, and others many more. Low quality mattresses may only last a couple of years.
Naturally, all this depends on how the mattress is used and that its use conforms to our mattress care guide. Mattresses at Mattressman often have warranties and/or guarantees – please consult these before purchasing a mattress.

What mattress is best for a bad back?
No individual mattress is best for a bad back. In the same way that everyone sleeps differently, every mattress is designed for different types of sleepers. Traditionally a firm mattress is best for sleepers who suffer from back problems, but it is important to remember that a doctor is the most qualified person to suggest a mattress. Failing that, a member of our knowledgeable customer services team will be happy to recommend you a suitable bed.

What mattress is best for me?
No individual mattress will suit all sleepers, as everyone sleeps in different ways. Each mattress at Mattressman lists its specific features, so you can make an informed decision based on how you sleep. Buying a mattress, like buying a car, is an important choice that requires research. We make a great effort to explain the jargon on our site, but if you have any questions regarding anything on our website, don’t hesitate to call us on 0844 318 4444.

DELIVERY

What delivery options are available?
Mattressman offer free next day delivery across the UK on all orders over £45. We also do a weekend delivery service. Orders placed after 4pm will not qualify for next day delivery. For further details regarding the delivery of our products please visit this page.

Can you avoid school-run times?
No, I am afraid we cannot avoid this timeframe.

Where do you deliver to?
We deliver to the entire UK, including remote locations. For more detailed information, please consult our delivery page.  

Do you deliver outside the UK?
Unfortunately at this time we are unable to deliver outside of the UK.

Can I choose when I want my order delivered?
If the item you purchase is in stock, a drop-down menu will allow you to select your preferred delivery day up to two weeks away.

Do you assemble the products I buy?
I’m afraid we cannot offer an assembly service.

Will you take away my old mattress?
Mattressman will take away your old mattress if you live under certain postcodes. To check your postcode, please use the Postcode Search feature at the base of this page. If there is still confusion, please contact our customer services team to confirm.

Do you deliver on weekends?
We offer a Saturday delivery on orders placed by 4pm on the Friday before. There is a charge for this service.

Will you take a delivery upstairs?
Under certain postcodes we will be more than happy to take your delivery upstairs, or place it in the room of your choice for you. To ascertain whether your postcode qualifies, please use the Postcode Search feature at the bottom of the Delivery page. If you are still unsure, please contact our customer services on 0844 318 4444.

Will the driver call when they are on the way?
I’m afraid it is not possible for us to contact you when we are on the way.

SALES

Do you do contract sales?
Yes. Mattressman can be contacted regarding contract sales on 0800 5677625 or by accessing the Mattressman contract sales webpage.

Will you call me when my special order item is in stock or dispatched?
When your order arrives at our warehouse for dispatch, we will contact you to arrange a suitable delivery date.

Do we match others’ prices?
Mattressman offer a Price Beater Guarantee. For more information on this, please phone our dedicated customer services team on 0844 318 4444.

Can I track my order?
For more information on individual orders, please navigate to my order page.

How do I use an offer code?
If you have a Mattressman offer code, you can enter it in the clearly labelled text box on the checkout page when making an order.

What forms of payment are accepted?
We accept most major credit/debit cards including Visa, Delta, MasterCard and Switch. We also use PayPal and another secure payment named Sage Pay.

Can I change my order?
Under certain circumstances orders can be changed. Please phone our customer services team on 0844 318 4444 for more information.

Do I get a discount if I buy a bed and mattress together?
We unfortunately cannot offer any discounts for this unless otherwise stated or in conjunction with a promotional code.

THE COMPANY

What are your terms and conditions?
Terms & Conditions can be found on this page here.

How can I contact you?
You can find our details on the contact us page or by phoning customer services on 0844 318 4444.

What is the returns policy?
Under certain circumstances, some items may be returned. For more information please contact our customer services team on 0844 318 4444. Certain policies are also detailed on our Terms & Conditions page.